Timur Shah Hakimi

• Assisted staff with community service delivery and client support activities.
• Supported administration, data entry, and office operations.
• Engaged with clients from diverse cultural and linguistic backgrounds.
• Participated in community programs, workshops, and service coordination activities.
• Enhanced student placement rates by developing strong relationships with industry partners and potential internship hosts.
• Provided detailed reports on student placement progress and outcomes to senior management and relevant committees.

• Worked with international and humanitarian organizations including UN-related programs, IOM, ATC, and other mine action organizations in operational, supervisory, training, and coordination roles.
• 20+ Years
• Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.
• Managed scheduling and resource allocation, ensuring optimal utilization of personnel and tools.
• Analyzed performance metrics to identify areas for improvement and implement corrective actions.
• Developed reports on project status, providing insights to management for strategic decision-making.
• Mentored junior team members, sharing expertise to elevate overall team performance and capability.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Designed employee recognition program that improved morale and reduced turnover.

Certificate III in Community Services (CHC32015)
TAFE NSW | Completed

• Developed knowledge and practical skills in providing person-centred support to individuals and families.
• Gained experience in effective communication, cultural awareness, ethical practice, and client advocacy.
• Learned to assist clients with accessing community resources, support services, and referrals.
• Applied workplace health and safety (WHS), confidentiality, and duty of care principles in community service settings.
• Built skills in teamwork, case documentation, and supporting people from diverse cultural backgrounds.

Certificate III in Community Services (CHC32015)
TAFE NSW | Completed

• Developed knowledge and practical skills in providing person-centred support to individuals and families.
• Gained experience in effective communication, cultural awareness, ethical practice, and client advocacy.
• Learned to assist clients with accessing community resources, support services, and referrals.
• Applied workplace health and safety (WHS), confidentiality, and duty of care principles in community service settings.
• Built skills in teamwork, case documentation, and supporting people from diverse cultural backgrounds.