Tina Chan
Summary
Highly experienced retail sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
Work History
Pre-Service Teacher
Headstart Early Learning Centre
09.2023 - 11.2023
- Offered guidance and support to help students navigate challenges and succeed academically.
- Helped students explore concepts with engaging, learning-focused activities.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
All-Rounder / Barista
Three Squared Cafe
01.2023 - 07.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient and high-quality service.
Retail Sales Associate
I Love This Shop (Souvenir/Party Shop)
04.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Stocked merchandise, clearly labelling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Sales Associate
H&M Clothing
07.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Graduate Diploma - Early Childhood Education
RMIT University
Melbourne, VIC07.2024
Bachelor of Arts - Architecture Design
Monash University
Melbourne, VIC07.2023
Skills
- Fluent in English / Mandarin
- Hospitality Service Expertise
- Customer Needs Assessment
- POS System / Cash Register Operation
- Display Setup
Timeline
Pre-Service Teacher
Headstart Early Learning Centre
09.2023 - 11.2023
All-Rounder / Barista
Three Squared Cafe
01.2023 - 07.2023
Retail Sales Associate
I Love This Shop (Souvenir/Party Shop)
04.2022 - 04.2023
Retail Sales Associate
H&M Clothing
07.2021 - 02.2022
Graduate Diploma - Early Childhood Education
RMIT University
Bachelor of Arts - Architecture Design
Monash University