TINOTENDA MAKUMBIROFA
Schofields,Australia
Summary
Currently studying Business and Information Technology at UTS with hands-on experience in business lending operations, focusing on documentation certification and settlement coordination. Looking to step into an entry-level role where I can build my understanding of financial services, data analysis, and operational processes. Strong attention to detail, eager to learn, and motivated to contribute to a collaborative team while developing my skills across risk, compliance, and governance functions.4o
Overview
7
7
years of professional experience
Work History
Business Lending Team Member
Westpac
11.2024 - Current
- Manage the final stage of business loan processing, from documentation certification to settlement and funding
- Ensure all documents meet policy and regulatory requirements before release of funds
- Liaise with internal teams to resolve discrepancies and enable smooth settlements
- Achieved full accreditation within 2 months (ahead of schedule)
- Handle an average of 4 deals daily with a 90%+ quality rating
- Support risk control through meticulous verification and process compliance
Legal Team Assistant
Ashurst
06.2023 - 12.2023
- Directly worked under the Senior Partner and streamlined communication between the Senior Partner and clients, ensuring prompt responses and document updates.
- Managed travel arrangements for partners and executives, ensuring cost-effective solutions and smooth itineraries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Representative
Telstra
11.2022 - 02.2023
- Received and responded to 15+ inbound calls, resolving complaints with empathy, responding to enquiries and upselling products.
- Contributed to sales growth by upselling 5+ products a day and providing services based on individual customer requirements.
- Reduced call resolution by 60% time through efficient problem-solving and communication skills.
Shift Supervisor
KFC
05.2018 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
Bachelor - Business And Information Technology
University of Technology Sydney
Sydney, NSW07.2026
Skills
- Stakeholder Relationship Management
- Compliance and risk awareness
- High attention to detail
- Strong time management
- Process improvement and issue resolution
- Python, SQL, Java
- Documentation and process handling
- Microsoft Office (Excel, Word, Outlook)
Timeline
Business Lending Team Member
Westpac
11.2024 - Current
Legal Team Assistant
Ashurst
06.2023 - 12.2023
Customer Service Representative
Telstra
11.2022 - 02.2023
Shift Supervisor
KFC
05.2018 - 09.2022
Bachelor - Business And Information Technology
University of Technology Sydney
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