Tiny Kannankottu Vila Rajan

Ward Clerk

Bendigo Health

10.2021 - Current

Assisted in managing patient admissions and discharges, ensuring accurate record-keeping.
Supported healthcare staff by coordinating communication between departments and patients.
Maintained organized patient files and documentation to promote efficient workflow.
Operated electronic health record systems to update and retrieve patient information promptly.
Facilitated scheduling of appointments and procedures, improving patient access to care.
Responded to inquiries from patients and families, providing information with empathy and clarity.
Collaborated with team members to streamline administrative processes within the clinic environment.
Learned hospital policies and procedures to effectively support daily operations in a fast-paced setting.
Organized paperwork for doctors, nurses, and patients.
Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
Supported office staff and operational requirements with administrative tasks.
Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
Expedited registration processes by accurately entering patient demographic data into electronic health record system.
Collaborated with interdisciplinary teams to coordinate seamless care for all patients on the ward unit.
Maintained patient confidentiality in line with HIPAA regulations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Placed new supply orders, managed inventory and restocked clerical spaces.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Prepared and processed patient referrals and transfer requests.