Tiotinia Tioti
40 Blaxland Street, Lalor Park ,NSW
Summary
Dynamic and customer-focused professional with extensive experience in the hospitality industry, notably with Coral Princess Cruises. Excelled in enhancing guest satisfaction and promoting onboard sales through exceptional service and persuasive product presentations. Adept at sanitation standards and emergency preparedness, I am a collaborative team player committed to continuous improvement and safety awareness.
Overview
15
15
years of professional experience
Work History
Kitchen Steward
Hayman Island Resort
07.2018 - 06.2022
Cruise Attendant
Coral Princess Cruises
07.2010 - 09.2010
- Provided first aid assistance when necessary, utilizing proper training techniques in emergency situations.
- Promoted onboard sales by presenting available products or services persuasively to interested guests.
- Enhanced guest satisfaction by providing exceptional customer service and addressing individual needs.
- Contributed positively to team morale through open communication and collaborative efforts with fellow crew members.
Cruise Attendant
Reef Magic Cruises
10.2007 - 03.2009
- Promoted onboard sales by presenting available products or services persuasively to interested guests.
- Managed inventory and restocked supplies as needed, maintaining smooth operations in assigned areas.
- Participated in emergency drills and safety training, ensuring preparedness for any potential situations on board.
- Conducted informative tours, allowing guests to explore and appreciate various aspects of the cruise ship''s facilities.
- Participated in ongoing training and development opportunities, ensuring continuous growth and improvement in the role as a Cruise Attendant.
- Provided personalized attention to guests'' inquiries and concerns, fostering a welcoming atmosphere on the cruise ship.
- Ensured dining areas were properly set up before meals, providing a comfortable environment for guests during meal times.
- Enhanced guest satisfaction by providing exceptional customer service and addressing individual needs.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Education
Certificate 111 In Computing -
University of The South Pacific
Teaoraereke Tarawa Kiribati Completion of Year 11
Kauma Adventist High School
Abemama Kiribati 12.2012
Skills
- Sanitation methods
- Dishwashing
- Cleaning proficiency
- Food presentation
- Chemical handling
- Storage arrangements
- Cooking station setup
- Organization
- Food storage
- Table setting
- Wash cycle monitoring
- Safety rules promotion
- Utensil handling
- Basic cooking
- Cleaning
- Hospitality
- Sanitation standards
- Supply restocking
- Silverware polishing
- Chemicals handling
- New hire training
- Dishwasher management
- Sanitizing
- Time management
- Attention to detail
- Team player
- Kitchen support
- Teamwork and collaboration
- Decision-making
- Customer service
- Cleaning procedures
- Safety awareness
- Kitchen equipment use
- Cleaning and sanitizing
- Sorting and recycling
- Banquet setup
- Table cleaning and arranging
- Teamwork
- Multitasking
- Truck loading and unloading
- Floor cleaning
Languages
English
Professional Working
Kiribati
Native or Bilingual
Hobbies and Interests
Communicating with others, Mingling in a Multicultural Environment and Outdoors activities.
Professional References
Coral Princess Cruises
Human resources manager.
Joanna Moore
Phone number. 61740409999
Mobile number. 0740409910
Reef Magic Cruises
Personal manager
Lesley Ritchie
Phone number. 07403112207
Phone number. 0417712707
Intercontinental Hayman Island Resort
Village manager
David Shay
Phone number 0477247604
Timeline
Kitchen Steward
Hayman Island Resort
07.2018 - 06.2022
Cruise Attendant
Coral Princess Cruises
07.2010 - 09.2010
Cruise Attendant
Reef Magic Cruises
10.2007 - 03.2009
Certificate 111 In Computing -
University of The South Pacific
Completion of Year 11
Kauma Adventist High School
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