Titikshya Shrestha
Morehead,USA
Summary
Dedicated and detail-oriented professional with a background in customer service and cashiering, seeking opportunities to contribute to an organization's success through excellent customer interactions and efficient transaction handling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Nepal's Café
Putalisadhak, Kathmandu, Nepal
12.2023 - 05.2024
- Processed customer transactions accurately and efficiently, maintaining a 99% accuracy rate in cash handling.
- Contributed to a positive dining experience by ensuring prompt service and addressing customer needs effectively.
- Managed daily cash transactions with accuracy and efficiency.
- Processed payments via cash, credit, and debit cards, ensuring proper change and receipts for customers.
- Provided customers with quick and friendly service, while maintaining a clean and organized checkout area.
Customer Service Representative
Juna Traders
Kathmandu, Nepal
02.2022 - 05.2024
- Provided exceptional customer service, resolving issues, and answering inquiries via phone, email, and in-person.
- Processed orders, returns, and exchanges, ensuring customer satisfaction.
- Handled complaints and escalated them as needed to ensure smooth resolutions.
- Maintained an organized system for tracking customer issues and responses, enhancing customer satisfaction scores by [20%].
- Assisted in training new team members on customer service protocols and best practices.
- · Consistently met the KPIs and responsibilities expected.
Education
Bachelor of Nursing - Nursing
Morehead State University
150University Blvd, Morehead, KY 40351Skills
- Excellent communication and interpersonal skills
- Proficient in point-of-sale systems and cash handling
- Strong problem-solving abilities
- Ability to work effectively in fast-paced environments
- Team collaboration and leadership
- Attention to detail and accuracy
- Cash handling and transaction processing
Certification
- Barista Training
References
References available upon request.
Timeline
Cashier
Nepal's Café
12.2023 - 05.2024
Customer Service Representative
Juna Traders
02.2022 - 05.2024
Bachelor of Nursing - Nursing
Morehead State University
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