Tyler Adams
Wodonga,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Public Service Officer
Child Support
Albury, NSW
10.2020 - Current
- Provided customer service to clients seeking information regarding child support services.
- Provide information to customers about child support.
- Take new child Support applications over the phone and manage appropriately.
- Ability to manage a large workload in a busy period.
- Ability to manage difficult phone calls from upset or angry customers.
- Ability to work on a scheduled roster.
- Ability to work in a busy call centre.
- Attend team meetings on a fortnightly basis.
- Complete appropriate training when required.
Restaurant Waiter
SS&A Club Albury
Albury, NSW
08.2019 - 09.2020
- Greeted customers, provided menus and answered questions about menu items.
- Assisted in seating guests at tables.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Took accurate food and drink orders, using a POS ordering software system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Resolved customer complaints in a polite manner according to company policy.
- Assisted other wait staff members in times of heavy customer traffic.
Coles Supermarket, Lavington & Albury
Coles Supermarket
Lavington
11.2013 - 07.2019
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Balanced tills daily to ensure accuracy of transactions.
- Verified the age of customers when selling alcohol or tobacco products.
- Ability to manage difficult situations accordingly
- Ability to work in a busy environment
Work Placement at Thurgoona Golf Club resort
Thurgoona Golf Club resort
Thurgoona
- Maintain confidentiality by complying with resort standards, guidelines and procedures; Customer enquires over the phone and walk ins; Answer phones at reception and forward on to relevant parties; Manage membership applications; General filling; Print receipts
Education
Certificate 2 in Business Administration (First year completed) -
Albury Tafe
Certificate 2 in Hospitality Food and Beverage -
Albury Tafe
Certificate of participation in ‘Build a home theatre media server’ -
Albury Tafe
Certificate of participation in Barista Beginner -
Albury Tafe
Certificate of participation in Magic Mocktails -
Albury Tafe
Completing High School Certificate -
Albury High School, Albury
Skills
- Critical Thinking, Problem Solving and Time-Management Skills
- Ability to define and anticipate problems before they occur with the ability to identify possible/apparent causes
- Identify possible alternative solutions and both implement and evaluate accordingly
- Handle several problems at once
- Effectively prioritise work load
- Personal and Professional Management Skills
- Work effectively under pressure
- Manage time and Stress effectively
- Ability to work under supervision or independently as required
- Effective team member who is willing to support and motivate colleagues
- Communication and Administration Skills
- Possess courteous telephone manner
- Actively listen
- Excellent client service skills
- Knowledge in using a range of computer programs for word-processing internet and e-mail
- Ability to communicate, liaise and negotiate with a broad range of services
- Interpreter skills on phone calls
- Willingness to obtain Responsible service of Alcohol (RSA)
- Willingness to obtain Responsible service of Gambling (RSG)
- Current Provisional NSW Licence
- Data entry and retrieval
- Record keeping
- Call centre skills, handling incoming and outgoing calls
- Mature, responsible, reliable, trustworthy, honest, punctual, sense of humour
- Quick learner
Timeline
Public Service Officer
Child Support
10.2020 - Current
Restaurant Waiter
SS&A Club Albury
08.2019 - 09.2020
Coles Supermarket, Lavington & Albury
Coles Supermarket
11.2013 - 07.2019
Work Placement at Thurgoona Golf Club resort
Thurgoona Golf Club resort
Certificate 2 in Business Administration (First year completed) -
Albury Tafe
Certificate 2 in Hospitality Food and Beverage -
Albury Tafe
Certificate of participation in ‘Build a home theatre media server’ -
Albury Tafe
Certificate of participation in Barista Beginner -
Albury Tafe
Certificate of participation in Magic Mocktails -
Albury Tafe
Completing High School Certificate -
Albury High School, Albury
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