Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

To'afa Mateai

TORONTO,New South Wales

Summary

Proven track record of enhancing productivity and customer satisfaction at Nicom Interiors, showcasing exceptional teamwork and customer service skills. Leveraged advanced product identification and cleaning procedures to exceed performance goals, contributing to a zero-accident safety record. A motivated team player, adept at improving service delivery and maintaining work area cleanliness, ensuring top-notch results.

Overview

25
25
years of professional experience

Work History

Picker Packer

Nicom Interiors
09.2016 - 12.2017
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.

House Keeping, Hospitality Worker

Vibe Hotel Sydney Darling Harbour
02.2015 - 07.2016
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.

Customer Sales Representatives

The Application Firm
01.2000 - 12.2001
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.

Cleaner Helper

Broad Way Council
02.1999 - 12.2000
  • Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
  • Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
  • Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.

Assisting in Nursing

Kostellorizian Nursing Home
01.1998 - 12.2000
  • Coordinated special events such as retreats, conferences, and workshops to promote spiritual development within the community.
  • Provided pastoral care for members of the congregation, offering support during times of personal or spiritual struggle.
  • Facilitated interfaith dialogue by collaborating with local religious organizations for joint worship services and events.
  • Mentored new members through their spiritual journey, providing guidance and resources as needed.

Car Wash Detailer

San Souci Car Detailing
02.1998 - 12.1998
  • Improved overall car wash efficiency with meticulous attention to detail in each task.
  • Promoted repeat business through exceptional customer service and attention to individual needs.
  • Maintained a clean and organized work environment for efficient service delivery.
  • Collected and disposed of trash in vehicle console spaces and under seats.

Car Detailing

Moorebank Car Dealer
09.1996 - 12.1997
  • Continuously monitored industry trends and best practices so as to stay on top of latest advancements within the car detailing field, and adapt them into our own workflow as appropriate.
  • Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
  • Upheld company reputation for excellence through consistent adherence to established procedures and protocols for car detailing services.
  • Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cuttingedge.

Junior Office Clerk

Samoa Coconut Oil Pty Ltd
02.1993 - 08.1995
  • Enhanced team collaboration through effective scheduling, meeting coordination, and agenda preparation for departmental meetings.
  • Provided exceptional customer service by addressing client concerns efficiently and effectively.
  • Supported team productivity by promptly answering phone calls and directing inquiries to appropriate personnel.
  • Streamlined inventory management processes, ensuring adequate stock levels for essential office supplies at all times.
  • Expedited document processing times by utilizing advanced scanning and printing technology when handling paperwork.
  • Enhanced office efficiency by streamlining filing systems and organizing digital records.
  • Ensured timely delivery of outgoing mail by managing daily pick-up and drop-off schedules.
  • Assisted in training new employees, providing guidance on company policies and best practices for office tasks.

Education

Year11 To Year 12 - English Maths Accounting Biology Science History

Ulimasao College
Palauli Savaii Western Samoa
12.1992

Year 9 To Year 10 - English, Accounting, Matts, Biology, History

Tuasivi College
Tuasivi Savaii Western Samoa
12.1990

Skills

  • Teamwork and Collaboration
  • Motivated Team Player
  • Customer Service
  • Safety Procedures
  • Pick lists
  • Exceptional time management skills
  • Cleaning procedures
  • Product Location
  • Customer Relationships
  • Work Area Maintenance
  • Safety processes and procedures
  • Performance Improvement
  • Product identification
  • Payment Processing
  • Order documentation
  • Equipment Operation

Timeline

Picker Packer

Nicom Interiors
09.2016 - 12.2017

House Keeping, Hospitality Worker

Vibe Hotel Sydney Darling Harbour
02.2015 - 07.2016

Customer Sales Representatives

The Application Firm
01.2000 - 12.2001

Cleaner Helper

Broad Way Council
02.1999 - 12.2000

Car Wash Detailer

San Souci Car Detailing
02.1998 - 12.1998

Assisting in Nursing

Kostellorizian Nursing Home
01.1998 - 12.2000

Car Detailing

Moorebank Car Dealer
09.1996 - 12.1997

Junior Office Clerk

Samoa Coconut Oil Pty Ltd
02.1993 - 08.1995

Year11 To Year 12 - English Maths Accounting Biology Science History

Ulimasao College

Year 9 To Year 10 - English, Accounting, Matts, Biology, History

Tuasivi College

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To'afa Mateai