Tobias Karl
Browns Plains,QLD
Summary
Sharp-eyed Console Operator skilled in monitoring CCTV and reporting suspicious persons and activities. Committed to enforcing rules, regulations, policies and procedures. Hands-on experience responding to emergency situations with security assistance. Comfortable with constantly standing, walking and serving customers
Overview
3
3
years of professional experience
Work History
Console Operator
7-eleven
05.2022 - Current
- Observed and reported suspicious activities and persons.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Wrote detailed narrative reports and maintained daily activity reports.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Delivery Expert
Dominos's Pizza
07.2020 - 05.2022
- Coordinated consistent on-time deliveries of damage-free goods.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Train new delivery drivers
Education
Diploma of Engineering - Engineering
Queensland University of Technology
Brisbane, QLD07.2024
Skills
- Data Processing
- Crime Prevention Training
- Patrolling
- CCTV Surveillance
- ID Verification
- Payment Processing
- Cash Handling
- Product Restocking
- POS Systems
- Complex Problem-Solving
- Product Knowledge
- Staff Training
Timeline
Console Operator
7-eleven
05.2022 - Current
Delivery Expert
Dominos's Pizza
07.2020 - 05.2022
Diploma of Engineering - Engineering
Queensland University of Technology
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