Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Todd Kirchner

Leonay,Australia

Summary

Manager with expertise in team leadership and project execution, specializing in strategic planning and risk mitigation. Proven ability to enhance organizational decision-making through effective guidance. Legal Advisor with extensive experience in insurance, providing strategic insights to insurers and government agencies. Strong analytical skills with a focus on operationalising legislation while ensuring confidentiality and regulatory compliance.

Overview

10
10
years of professional experience

Work History

Manager – Technical Claims Insurance for NSW

icare
01.2024 - 06.2025
  • Managed a team of Technical Leads within Insurance for NSW business, driving performance excellence.
  • Conducted performance reviews for team members.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Facilitated continuous improvement initiatives and succession planning for team members.
  • Monitor and review staff workloads, including delegating tasks and monitoring day-to-day operations.
  • Provided leadership during times of organisational change and industry-wide reform.
  • Coordinated cross-departmental projects to improve scheme performance.
  • Collaborated with claim service providers to deliver consistent service to Government Agencies.
  • Coordinated SIRA mandated audits of IfNSW business with regulatory bodies and claim service providers.
  • Developed strategic plans in collaboration with Senior and Executive Leadership to enhance performance and sustainability of schemes.
  • Represented IfNSW in operational meetings with regulatory organisations, including SIRA and IRO.
  • Supported training programs that enhanced team skills and capabilities.

Technical Claims Lead – Litigation

icare
08.2022 - 12.2023
  • Identified emerging legal trends through analysis of litigation outcomes.
  • Reviewed work practices and utilization of legal service providers to close reporting gaps.
  • Initiated review of Claims Service Provider conduct regarding legal services.
  • Managed IfNSW Significant Litigation across all Agencies, coordinating strategy with Legal Service Providers.
  • Leveraged relationships within the icare business, collaborating with the General Counsel, Regulatory Affairs, and the Executive Team.
  • Prepared responses to SIRA’s icare Review and Performance Audit requests.
  • Represented Technical Claims team at monthly SIRA operational meetings, reporting on Significant Legal Matters.

Technical Claims Lead

icare
08.2022 - 12.2023
  • Driving end to end claims management best practices.
  • Support, implement and facilitate training across Claims Managers and Agencies.
  • Being the technical claims touchpoint in the Insurance for NSW business for Claims Service Providers and Agencies. Work included developing and facilitating technical training, addressing legislative changes and implementation of regulatory requirements.
  • Analysing claims data, identifying areas for improvement in performance and at-risk claims cohorts, and devising strategy to address areas of concern. Utilisation of exit pathways within the legislation, including work capacity decision projects on long term claims.
  • Working with Legal Service Providers in development and facilitation of training webinars for Claims Service Providers and Government Agencies.
  • Developed and Facilitated a Work Injury Damages Forum across multiple Agencies and Claims Service Providers. The Forum was targeted at Agencies and Claims Managers to encourage information sharing and collaboration. The Forum included a review of trends, common law developments, a guest speaker and open Q&A forum.
  • Co-design, implement and facilitate Connect and Care Program. This award-winning project addressed an acute need for support after a critical incident at an Agency facility. The program was designed to address line manager skills and engagement levels in managing complex psychological claims and injuries. The project improved return to work rates and engagement across the Agency. It has since been scaled to enable roll out across major Government Agencies.
  • Reviewed and Claims Review Structure and format. Co-designing of Agency engagement models/processes to positive effect claim outcomes and create a more efficient engagement model.

Leader Complex Incidents/Claims Service Model Specialist

icare
03.2018 - 04.2019
  • Working closely and collaboratively with EML Specialised team in the new Claims Service Model. Role included provided technical and strategical guidance on claims management and strategy that was consistent with principles of new Claims Service Model.
  • Facilitating and leading change management after the implementation of new Claims Service Model.
  • Acting icare Leader for complex claims, incidents and behaviours. Leading and facilitating strategy across Specialised Segment.
  • Assisting with preparation strategic planning in Mental Health claims across NSW Workers Compensation Scheme.
  • Managing managerial relationships across various Scheme Agents.
  • Delivering Claims Strategy Workshops to Employer Groups.
  • Facilitating collaborative claims and return to work strategy sessions with GIO, EML and Allianz.
  • Working with Litigation Team in formulating claims strategy for complex claims, including fatalities and complex incidents.

Technical Specialist and Dispute Resolution Officer

Suncorp/GIO
01.2016 - 03.2018
  • Leading and managing Technical Advisors in GIO Corporate Claims in Sydney, including devising strategies and policies to drive improvement in claims outcomes.
  • Working with stakeholders to implement legislative changes, including training.
  • Managing and conducting Internal Dispute Resolution process for GIO as Scheme Agent, including Work Capacity Decisions, Injury Management Disputes and Liability Decisions.

Legal Specialist (Claims Risk Team) and Specialist Team Leader

Hospitality Employers Mutual – A Division of EML
01.2015 - 11.2016
  • Working closely with Claims Teams in day-to-day management of complex and catastrophic claims, providing technical advice to drive outcomes and deliver claims services, whilst also providing feedback and training development.
  • Leader of Specialist Psychological injury Team including, mentoring, developing and coaching.
  • Managing all litigated Claims, including Workers Compensation and Common Law proceedings. Instructing Solicitors and Counsel at District Court, Supreme Court and Workers Compensation Commission.
  • Devising and implementing litigation and risk management strategies across business unit.
  • Providing and conducting training to Business Unit in respect of legislative and policy changes. Developed and delivered psychiatric injury training for Clubs NSW Conference.
  • Worked with EML to develop a Fatality Claims Management Framework to ensure best practice case management for claims involving the death of Workers.
  • Working collaboratively with Accounts Teams and earning the trust of Employers, Workers, Insurance Brokers, Re-Insurers and Legal Providers in driving positive claims outcomes.
  • Reporting on claims trends and business unit performance.
  • Publication in two legal journals.
  • Speedy and commercially appropriate resolution of several high-profile claims.

Education

Diploma of Law -

Legal Practitioners Admissions Board
Sydney, NSW
06-2027

Higher School Certificate -

St. Patrick’s College
Strathfield
01.1999

Skills

  • MS Office Suite
  • Legal research and compliance
  • Claims and performance management
  • Policy development
  • Team building and collaboration
  • Clear communication skills
  • Conflict resolution strategies
  • Cross-functional teamwork

References

  • John Sheeba, General Manager, icare
  • Josh Richmond, Manager, icare

Timeline

Manager – Technical Claims Insurance for NSW

icare
01.2024 - 06.2025

Technical Claims Lead – Litigation

icare
08.2022 - 12.2023

Technical Claims Lead

icare
08.2022 - 12.2023

Leader Complex Incidents/Claims Service Model Specialist

icare
03.2018 - 04.2019

Technical Specialist and Dispute Resolution Officer

Suncorp/GIO
01.2016 - 03.2018

Legal Specialist (Claims Risk Team) and Specialist Team Leader

Hospitality Employers Mutual – A Division of EML
01.2015 - 11.2016

Diploma of Law -

Legal Practitioners Admissions Board

Higher School Certificate -

St. Patrick’s College

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