Toki Le
Darra,QLD
Summary
Motivated and customer-focused professional with experience in retail and hospitality roles, demonstrating strong interpersonal and organizational skills. Currently pursuing a Bachelor of Business Management and Law at the University of Queensland, with a solid foundation in communication, problem-solving, and client engagement. Proven ability to manage front-facing tasks effectively, contributing to seamless operations and exceptional customer experiences. Enthusiastic about leveraging these skills as a receptionist, delivering high-quality service in a professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Best&Less
05.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed customized training materials for staff members, promoting consistent use of POS systems across all locations.
Front of House Employee
Rice and Noodle Hut
11.2021 - 06.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Education
Bachelor of Business Management And Laws - Law And Business
University of Queensland
Brisbane, QLD11-2029
High School Diploma -
Corinda State High School
Corinda11-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Flexible schedule
- Leadership qualities
- Computer skills
Certification
- Certificate III in Laboratory Skills
- Certificate II in Sampling and Measurements
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Team Member
Best&Less
05.2022 - Current
Front of House Employee
Rice and Noodle Hut
11.2021 - 06.2022
Bachelor of Business Management And Laws - Law And Business
University of Queensland
High School Diploma -
Corinda State High School
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