Tolga Atasoy
Reservoir,VIC
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
Work History
Driver
Sultan Food
04.2024 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
IT Technician
Boss Tourism
04.2021 - 07.2022
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
IT Technician
Ankara Police Morale Training Center
12.2013 - 06.2014
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
IT Technician
Victory Beach Hotel
04.2013 - 10.2013
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
IT Technician
Antalya Star Hotel
01.2012 - 02.2013
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
Education
High School Diploma -
Anadolu Teknik Lisesi
TurkeyUpper Intermediate
Universal English
Melbourne, VICSkills
- Peripheral Repair
- Hardware Installation
- Application installations
- Debugging
Timeline
Driver
Sultan Food
04.2024 - Current
IT Technician
Boss Tourism
04.2021 - 07.2022
IT Technician
Ankara Police Morale Training Center
12.2013 - 06.2014
IT Technician
Victory Beach Hotel
04.2013 - 10.2013
IT Technician
Antalya Star Hotel
01.2012 - 02.2013
High School Diploma -
Anadolu Teknik Lisesi
Upper Intermediate
Universal English
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