Thomas Hagen
Cranbourne East,Australia
Summary
Dynamic youth worker with experience at Kickstart Youth Services, specializing in trauma-informed care and youth mentoring. Proven ability to build trust-based relationships and provide effective mental health support. Skilled in community engagement and advocacy, leveraging empathy and active listening to empower neurodivergent youth in achieving their goals.
Overview
8
8
years of professional experience
Work History
Youth Worker (Casual)
Kickstart Youth Services
01.2025 - Current
- Support youth aged 13–25 with ASD, ADHD, ODD, and mental health challenges
- Provide mentoring and emotional support in a trauma-informed environment
- Deliver community access support and build trust-based client relationships
Student Placement
Kickstart Youth Services
03.2025 - 04.2025
- Completed placement as part of Cert IV in Mental Health
- Contributed to care planning and direct support for neurodivergent youth
Retail Worker
Woolworths
Narre Warren South, VIC
11.2021 - 07.2022
- Maintained records related to sales for store management.
- Addressed customer questions and concerns regarding products and services.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Kitchen Staff
McDonald’s
Cranbourne North
09.2017 - 07.2018
- Monitored inventory of supplies and communicated needs to supervisor.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Monitored inventory to keep adequate stock of food items and supplies.
Education
High School Diploma -
Flinders Christian Community College
Carrum Downs11-2017
Cert III in Music Industry -
Collarts (VET)
Melbourne, VIC12.2017
Cert IV in Mental Health -
Chisholm
Frankston10-2025
Diploma of Counselling -
Chisholm
Frankston12.2025
Bachelor of Arts - Music Performance
Collarts
Melbourne, VIC04-2024
Skills
- Trauma-informed care
- Empathy & Active Listening
- Youth Mentoring
- Mental Health Support
- Autism & ADHD Awareness
- Community Engagement
- Personal Care (non-physical disability)
- Building Trust & Rapport
- Mental health support
- Emotional intelligence
- Youth advocacy
- Lived Experience Perspective
Additional Information
Working with Children Check, Police Check, NDIS Worker Screening
Timeline
Student Placement
Kickstart Youth Services
03.2025 - 04.2025
Youth Worker (Casual)
Kickstart Youth Services
01.2025 - Current
Retail Worker
Woolworths
11.2021 - 07.2022
Kitchen Staff
McDonald’s
09.2017 - 07.2018
High School Diploma -
Flinders Christian Community College
Cert III in Music Industry -
Collarts (VET)
Cert IV in Mental Health -
Chisholm
Diploma of Counselling -
Chisholm
Bachelor of Arts - Music Performance
Collarts
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