Tom Hayward
linkedin.com/in/tom-hayward-573451286
Summary
Dynamic individual with hands-on experience in customer relations, and talented for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organisational goals.
Overview
4
4
years of professional experience
Work History
Golf Pro Shop Employee
Maroondah Leisure
03.2023 - Current
Position Summary
Providing customer service and support across the Ringwood and Dorset Golf Courses.
Responsibilities
- Opening and closing the Golf Pro Shop
- Managing all customer golf tee booking times and allocations, including phone bookings and walk-ins for up to 500 patrons a day
- Managing pro shop sales – upselling items and advising customers of items on sale
- Maintaining the pro shop presentation by ensuring all items are professionally presented
- Ensuring all food and drink supplies are adequately stocked
- Managing golf buggy allocation, including: ensuring all fully charged, cleaned, stored safely at end of day
- Working cohesively as part of a team
- Working autonomously and making decisions on what is best for both the customer and the business
Basketball Referee
Kilsyth Basketball
01.2021 - 03.2023
Position Summary
Qualified basketball referee partnering with other regional referees to officiate basketball games in the Kilsyth Basketball Association.
Responsibilities
- Officiating competitive games ensuring smooth gameplay and expected sportsmanship
- Ensuring an excellent knowledge of the rules and code of ethics
- Qualified and experienced in making quick and fair decisions throughout the games
- Ensuring the game is promoted well and enjoyed by players and spectators alike
- Rewarded with refereeing high-profile finals game with large crowds and pressure
Education
Bachelor of Business (Sports Management) - Business
Deakin University
Melbourne, VIC12.2025
Certificate of VCE - Business
Luther College
Croydon Hills, VIC12.2022
Primary Graduate -
Good Shepherd Lutheran Primary School
Croydon North, VIC12.2016
Skills
- Analysis & Critical Thinking: Refereeing and sports management studies have sharpened my ability to quickly analyse situations and make decisions under pressure, crucial for coding and game analysis
- Team Player & Collaboration: Experience in refereeing, work, and volunteering has developed my ability to work well in teams and independently, fitting seamlessly into high-performance environments
- Adaptability: Working with diverse individuals has enhanced my adaptability, allowing me to handle different situations effectively, which will be valuable across various football programs
- Effective Communication: Strong communication with customers, athletes, and coaches has built my verbal and non-verbal skills, key for collaborating with analysts and coaches on game insights
- Attention to Detail: My focus on detail, developed through mentoring and academics, ensures high-quality game coding and analysis, meeting the high standards required
- Leadership: As a senior referee and trainer for new staff, I’ve demonstrated leadership and mentoring skills, contributing positively to team success in high-pressure environments
- Time Management: Balancing work, study, and volunteering has honed my time management, allowing me to efficiently handle multiple tasks and meet deadlines
Training & Certificates
- Working with Children’s Check Current
- First Aid and CPR 2023
- Certified Barista 2019
Vounteering
Technical AV Operator / Welcomer (Volunteer) 2018 – Current
Position Summary
Have been part of the technical AV and welcoming teams.
Responsibilities
- Managing the technical sound and audio equipment during church services, ensuring both a smooth and professional presentation
- Working with all associated within the service to deliver high quality presentation and sound (Music Team, Pastors, guest speakers)
- Operating Apple Mac equipment with audio/video file transfers, uploads and editing
- As a welcomer to have a happy and friendly manner, being able to communicate to all ages appropriately and assist with any questions or requirements they may have
Interests
- Australian Rules Football enthusiast with a passion for sports analysis
- Learning and applying data analytics in sporting contexts (sparked from AFL Supercoach, from the last 5 years)
- Basketball – local (playing and refereeing – Maroondah Magic / Kilsyth South Baptist) and following NBA
- Gym and Fitness (training at Spartan's Gym & Fitness last 1.5 years)
- Golfing (playing socially and organising local tournaments)
References
Steven Collins - Maroondah Leisure Golf Coordinator
scollins@maroondah.vic.gov.au
0449 761 818
Daniel Borynsztein - Kilsyth Basketball Referee Coordinator
Danielborynsztein3@gmail.com
0437 691 817
Timeline
Golf Pro Shop Employee
Maroondah Leisure
03.2023 - Current
Basketball Referee
Kilsyth Basketball
01.2021 - 03.2023
Bachelor of Business (Sports Management) - Business
Deakin University
Certificate of VCE - Business
Luther College
Primary Graduate -
Good Shepherd Lutheran Primary School
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