TOM RYAN
Overview
13
13
years of professional experience
Work History
Team Member
Bunnings Warehouse
05.2018 - Current
- Demonstrated exceptional multitasking abilities while maintaining high-quality work standards in a dynamic & public environment.
- Fostered a positive & inclusive team culture, encouraging open communication & mutual respect.
- Maintained a safe & orderly working environment, adhering to health & safety regulations & procedures. Regular contributing member of the Safety Investigation Team.
- Enhanced customer service experience by assisting customers with product inquiries, recommendations, & purchases.
- Utilized POS systems to process customer transactions accurately & efficiently, maintaining cash handling standards.
- Resolved customer complaints & issues promptly, demonstrating strong problem-solving & conflict resolution skills.
- Trained & supervised new staff with the various systems & equipment across the entire store.
- Demonstrated flexibility & adaptability in a dynamic retail environment, responding effectively to a vast spectrum of customer needs & demands.
Film & Television Production
Freelance
01.2012 - Current
- Fulfilled various positions in the production of films, music videos & commercials. Roles include 1st Assistant Director, Unit Manager, Storyboard & Concept Artist, Production Runner, Grip, Lighting & Camera Assistant.
- Completed pre-production planning such as setting budgets, hiring crew, & cast members & obtaining permits.
- Coordinated with production team, producer & director to pinpoint creative vision, determine technical needs, & devise shooting schedule.
- Liaison with location/site management & general public.
- Worked as a freelance creative based in Video Kills Studio, part of the Sydney City Council Oxford Street Creative Spaces program..
Insurance Assessor & Technician
CRS Australia
01.2015 - 12.2017
- Conducted the initial assessment of contents insurance claims, producing & submitting written reports to the insurance providers, & actioning damage mitigation & restoration procedures..
- Acted both independently, & in small teams, supervising & managing teams of up to 10 workers.
- Area of operations covered the Greater Sydney Area, from the Sutherland Shire to Gosford.
Skills
- Customer service
- Money handling/POS systems
- Interpersonal communication
- Team management
- Report writing
- Complaint resolution
- MS Office
- Adobe Creative Suite
- First Aid Certification
- Unrestricted NSW Drivers license (C class)
- NSW HRW licence (LF)
Qualifications And Education
- Graduate Diploma of Education (P-12), 2006, Latrobe University
- Post-graduate Diploma of Film & TV (Animation), 2004, Victorian College of the Arts
- Bachelor of Arts (Government & International Relations, Art History & Theory), 2003, University of Sydney
Timeline
Team Member
Bunnings Warehouse
05.2018 - Current
Insurance Assessor & Technician
CRS Australia
01.2015 - 12.2017
Film & Television Production
Freelance
01.2012 - Current
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