Summary
Overview
Work History
Education
Skills
Attributes Skills
Accomplishments
References
Timeline
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Tom Walklate

Melbourne,VIC

Summary

I am a motivated, outgoing, conscientious person who thrives when working within a team but can deliver individually equally. I am an approachable person who is polite and will always go the extra mile for myself and for peers, customers, and clients. I always aim to perform to a consistently high standard and ensure that I make the best out of every situation. I have gained valuable work experience and worked hard in developing workplace skills and employer’s trust and I have demonstrated myself as a valued team member and colleague.

Overview

6
6
years of professional experience

Work History

Store Advisor/Supervisor

Holland and Barrett
04.2020 - 10.2023
  • I started first in the Wellingborough store to help cover illness and then at Rushden Lakes in their Hub to Home team.
  • Due to excelling in my previous roles I was promoted to store colleague.
  • Here I was trained to listen to customer's ailments and advise and recommend supplements and lifestyle changes to improve their wellbeing.
  • Over my 3 year tenure I have become an experienced member of the team with a deep and broad range of knowledge. Furthering this, I took on more responsibility and was promoted to store supervisor. Here I ran the store in my superior’s absence, whilst managing my team, delegating tasks and ensuring smooth operation of my store at Rushden Lakes and other branches in the region.

Chiropractic Shadowing

Rushden Chiropractic Clinic
09.2021 - 10.2023
  • I contacted Dr Mark Horrell at the Rushden Chiropractic Clinic who was happy to take me under his wing and let me watch him in his practice
  • I frequently go to the practice and watch, learn and discuss treatments and business with Mark
  • This has given me invaluable insight into the profession of chiropractic.

Customer Assistant

DW Sports Fitness
04.2020 - 06.2020
  • Brief tenure at the Nottingham branch whilst studying at university.
  • Tenure was sadly cut short as they closed for business due to the COVID-19 epidemic and lockdown.


Customer Assistant

Card Factory
11.2019 - 12.2019
  • I worked in one of Card Factory’s busiest stores at the busiest time of the year
  • It was essential that I think on my feet and work quickly and efficiently
  • The role involved cash handling and restocking the shop floor as well as attending to a variety of customer needs
  • The role greatly improved my ability to learn fast and on the job.

Warehouse Assistant

Amazon
08.2019 - 09.2019
  • Involved working within a small team to package goods and prepare consignments for dispatch


Sales Assistant

House of Fraser
08.2017 - 09.2018
  • I worked in the brand new flagship store at Rushden Lakes
  • I was a member of the first, hand-picked assistants to open the new store
  • During my tenure I was tasked with providing customers with the highest level of customer service available
  • I gained many skills including cash and card handling, stock taking and visual merchandising
  • The role greatly improved my people and communication skills because no customer was the same and I found myself adapting all the time to the changing retail dynamics.

Education

Sport and Exercise Science, 2:1 Upper class -

Nottingham Trent
01.2021

A-levels -

The East Northamptonshire College
06.2018

Gateway Qualifications Level 2 Award in Understanding Holland & Barrett Products and Customer Service -

Gateway

GCSEs -

Rushden Academy
07.2016

Skills

  • Customer Service
  • Excellent Communication
  • Teamwork and Collaboration
  • Supervision and leadership
  • Health, wellness and fitness knowledge
  • Multitasking Abilities

Attributes Skills

  • Lab Experience: During my three years at NTU studying sport and exercise science I have accumulated 100s of hours in a clinical lab setting testing athletes using various performance tests ranging from taking blood to maximal exercise tests.
  • Health and Wellbeing knowledge: As a keen sportsman, exercise scientist and Holland and Barrett employee I have a keen interest in enhancing sporting performance, general wellbeing and health. Knowledge on supplementation, exercise testing and prescription as well as disease and illnesses.
  • Team player: I have gained experience participating as a committed and dedicated team player not only playing a variety of sports, representing my school, club and county. But also working within teams in the workplace.
  • Communication and Language skills: Working in retail has greatly improved my communication skills as these businesses demand such a high quality of customer service. I have demonstrated these skills when communicating complex medicines, supplements and bodily processes to the general public.
  • Leadership: Since becoming an experienced keyholder at Holland and Barrett I have had to command a team in order for a store to operate smoothly and achieve targets.
  • Drive and Ambition: Always try to achieve my best. In every role I undertake I always aim to become the best I can be. I am determined to succeed and grow.
  • Confidence: Always ready to put myself out there. Not afraid to leave my comfort zone to better myself.
  • Working under pressure: I thrive in a fast-paced environment. Every role I have undertaken previously has required a level head when under pressure and I always aim to hit my targets.

Accomplishments

  • Badminton coaching: I had a major role in coaching badminton and creating clubs for young players within the school to participate. Watching players develop and enjoy the sport under my supervision was very rewarding.
  • Key member of the team: During my tenures at HoF and Holland and Barrett, I have consistently surpassed targets set by management and am often recognised by the company for my efforts.

References

I am able to supply contact details for references if required.

Timeline

Chiropractic Shadowing

Rushden Chiropractic Clinic
09.2021 - 10.2023

Customer Assistant

DW Sports Fitness
04.2020 - 06.2020

Store Advisor/Supervisor

Holland and Barrett
04.2020 - 10.2023

Customer Assistant

Card Factory
11.2019 - 12.2019

Warehouse Assistant

Amazon
08.2019 - 09.2019

Sales Assistant

House of Fraser
08.2017 - 09.2018

Sport and Exercise Science, 2:1 Upper class -

Nottingham Trent

A-levels -

The East Northamptonshire College

Gateway Qualifications Level 2 Award in Understanding Holland & Barrett Products and Customer Service -

Gateway

GCSEs -

Rushden Academy
Tom Walklate