Tomas Andres Honorato Illanes
Melbourne,VIC
Summary
Motivated and reliable, with experience in service industry. Excellent interpersonal communication skills. Used to, and comfortable working with people/customers. Medium english level (Competent User IELTS Certificated)
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager
Retail Bank
05.2020 - 05.2023
- In charge of the commercial management of the bank's authorized park, seeking to have the lowest blocking rate so clients have their card enabled for any use, both BR Chile and BR Peru
- Commercial management of clients close to expiration, theft, loss and others both BR Chile and BR Peru.
- In charge of participating in the monetization strategy of Banco Ripley's Digital Wallet.
- Search to capture and manage strategic alliance meetings where profitability is generated when using the Digital wallet.
- Also support in generating commercial alliances for the enrollment of businesses to the Digital Wallet ecosystem.
Waitress
Pizza Restaurant
12.2018 - 04.2019
- Disolved enthusiasm and promoted excellent service to customer.
- Maintained customer satisfaction with timely table check-in to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with latchen staft to facilitate prompt and accurate food preparation.
Kitchen Assistant
Fast Food In Mall Food Court
12.2016 - 03.2017
- Assisted in food preparation, including cutting vegetables, assembling ingredients, and following recipes.
- Operated kitchen equipment, such as fryers, grills, and microwaves, adhering to safety guidelines.
- Ensured the cleanliness and hygiene of kitchen utensils, dishes, and work surfaces.
- Collaborated with team members to efficiently serve customers during busy hours.
Cashier
Local Fast Food Burger Restaurant
03.2015 - 10.2015
- Greet customers, take food orders, and handle cash transactions efficiently.
- Prepare and serve food items according to the restaurant's standards and recipes.
- Maintain a clean and organized work area, ensuring a safe and welcoming environment.
- Provide excellent customer service by addressing inquiries and resolving complaints.
Education
BBA - Business Administration And Management
Universidad De Los Andes
Santiago, Chile11.2019
Skills
- Efficient under pressure
- Great team work
- Good communication
Quality checking - Hospitality expertise
- Highly responsible and reliable
- Health and Safety awareness
- Problem solving
- Courteous
Certification
MS Office EXCEL Certification, High Level
Diploma in Customer Data Intelligence
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Product Manager
Retail Bank
05.2020 - 05.2023
Waitress
Pizza Restaurant
12.2018 - 04.2019
Kitchen Assistant
Fast Food In Mall Food Court
12.2016 - 03.2017
Cashier
Local Fast Food Burger Restaurant
03.2015 - 10.2015
BBA - Business Administration And Management
Universidad De Los Andes
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