TOMINI CHANEI
Cooma,Australia
Summary
To be a dedicated professional with an open-minded desire to explore new opportunities, challenges, and new experiences in different working fields that can lead to mastering new skills and knowledge that can be beneficial for personal and professional growth.
Overview
8
8
years of professional experience
Work History
Account Manager (Sales Department)
Moore Business Systems PNG Limited
Port Moresby
11.2018 - 12.2022
- Manage sales accounts, prepare sales reports, and develop comprehensive sales and marketing strategies that align with the company’s goals and objectives.
- Monitor band guidelines across all marketing channels to ensure consistency.
- Develop and build relationships with new clients, partners, and agencies, while maintaining or improving relationships and interactions with current clients.
- Providing informed recommendations and feedback to improve customer satisfaction.
- Lead, mentor, and manage a high-performing account, and oversee market research to identify emerging trends, customer needs, and competitor strategies.
- Ensure sales targets and budgets are met.
Customer Service & Sales Team Leader/Supervisor (Call Center)
MILVIK PNG BIMA INSURANCE
Port Moresby
09.2016 - 09.2018
- Monitor and ensure that daily, weekly, and monthly team sales targets are met.
- Track sales recordings daily, organize team meetings and refresher courses, and compile sales performance reports.
- Develop innovative strategies to help enhance performance through accessible training and resources.
- Maintain high-quality sales, customer service, and satisfaction at all times.
- Lead and mentor outbound tele-sales agents, ensuring clients clearly understand company terms and policies, and ensuring client queries are addressed professionally.
- Monitor and maintain brand consistency across marketing channels.
Customer Service & Sales Agent (Call Center)
MILVIK PNG BIMA INSURANCE
Port Moresby
02.2016 - 08.2016
- Ensure daily sales targets are met in a timely manner, while maintaining clear and precise product knowledge to uphold brand consistency.
- Develop innovative sales pitches and techniques, ensuring customer understanding of terms and policies prior to any purchase.
- Actively maintain up-to-date product knowledge to assist with basic customer inquiries, and ensure accurate customer data entry.
- Conduct market research to identify emerging trends, customer needs, and competitor strategies.
Executive Assistant to Managing Director
Wheels Entertainment Ltd.
Port Moresby
01.2015 - 01.2016
- Manage daily schedules and operational incoming and outgoing correspondences
- Screen and direct all incoming calls appropriately.
- Manage databases, and general filing for easy access.
- Follow up on bills, and incoming and outstanding payments.
- Organize personal and professional calendars, which include reminders of meetings and upcoming events.
- Attend and assist with administrative duties as required to support operations.
- Ensure submission of deadlines, schedules, and budgets for final approval is on track.
Education
Diploma - Information Technology
INTERNATIONAL TRAINING INSTITUTE
PNG01.2015
Diploma - Accounting
UNIVERSITY OF PAPUA NEW GUINEA
PNG01.2012
Skills
- Customer support expertise
- Versatile, dynamic, and flexible
- Team collaboration
- Time management and organizational know-how
- Problem-solving skills
- Interpersonal communication skills
- Leadership qualities
- Critical thinking skills
- Professional work ethics
Accomplishments
- Moore Business Systems PNG - Certificate of Sales Training
- BIMA Run Global Women's Leadership Summit, UK - Certificate of Achievement
- BIMA Agent Academy PNG - Trainer Certificate
References
- Available upon request
Timeline
Account Manager (Sales Department)
Moore Business Systems PNG Limited
11.2018 - 12.2022
Customer Service & Sales Team Leader/Supervisor (Call Center)
MILVIK PNG BIMA INSURANCE
09.2016 - 09.2018
Customer Service & Sales Agent (Call Center)
MILVIK PNG BIMA INSURANCE
02.2016 - 08.2016
Executive Assistant to Managing Director
Wheels Entertainment Ltd.
01.2015 - 01.2016
Diploma - Information Technology
INTERNATIONAL TRAINING INSTITUTE
Diploma - Accounting
UNIVERSITY OF PAPUA NEW GUINEA
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