Tom Ka Yin Ng

• Proactively addressed potential challenges and risks within transport operations, implementing mitigating strategies to ensure minimal disruption in service delivery.
• Coordinated emergency response efforts during critical situations, maintaining swift resolution times while prioritizing safety.
• Worked with service providers to resolve issues and correct delays.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
• Developed criteria and application instructions for federal and state public transportation programs.
• Ensured timely deliveries for customer satisfaction with proper planning and resource allocation.

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Driver

• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

• Pharmaceutical deliveries
• exceptional experience in sorting out parcels, loading and unloading goods from vehicles, pick up and packing, collection and drop offs.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Navigate difficult driving conditions safely, prioritising passenger well-being at all times
• Working shift work hours

• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
• Managed time to juggle multiple tasks simultaneously with ease.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Pushed, pulled and transported large loads and objects.