Summary
Overview
Work History
Education
Skills
Certification
Expertise
Timeline
Generic

Tommie Pham

Narre Warren South,VIC

Summary

I am a dedicated and results-driven Sales Assistant with over 3 years of experience in fast-paced customer-focused environment.

My ability to identify client needs and deliver tailored solutions has consistently driven revenue growth and exceeded KPIs. I excel in utilising technology such as POS and SKU systems, to streamline operations and deliver excellent customer experience

In my previous role, I have successfully transitioned into a leadership position, where I train new employees and manage stressful situations, including resolving customer conflicts with professionalism and efficiency.

My adaptability, passion for continuous learning and commitment to teamwork makes me an asset to any organisation. Developed skills in high-pressure kitchen environments, focusing on efficiency and teamwork. Transitioning to new field, leveraging expertise in inventory management and health compliance. Aiming to apply operational and leadership skills to dynamic and growth-oriented role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Back of House Team Member

Hungry Jacks
11.2019 - 10.2021
  • This role introduced me to the fundamentals of work industry, including operating in a fast-paced environment and managing a high volume of orders
  • Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
  • Addressed customer concerns promptly, demonstrating excellent conflict resolution skills to maintain satisfaction levels.
  • It was a formative experience that allowed me to learn from my mistakes and continuously improve
  • Working at Hungry Jack’s taught me the value of teamwork
  • This experience has been instrumental in shaping my ability to thrive in collaborative environment and handle demanding situations with efficiency

Footwear, Back of House, Cash Register, Textiles

JD Sports
10.2021 - 11.2023
  • In my second year, I joined the retail industry, where I gained comprehensive experience across various departments
  • These roles allowed me to further develop my skills and adapt to new technologies, such as the POS system and SKU management
  • I further developed my communication skills as well as learned new sales techniques such as effective negotiation enabling me to upsell products and services effectively
  • My ability to quickly learn and adapt led to my promotion to a leadership role, where I was responsible for training new employees on the operations procedures of the business
  • My time at JD Sports has significantly enhanced my ability to work efficiently, lead teams, and excel in dynamic, customer-focused settings
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Year12 VCE certificate -

Virtual School Victoria & Fountain Gate Secondary College
Fountain Gate, VIC
11.2023

Higher Graduate Degree (Year1) - Bachelor of Criminology & Psychology

Skills

  • Adapt to stressful or new environments
  • Willingness to reflect on feedback and improve
  • Able to use technology (SKU, POS, LABELS ETC)
  • Experienced in working in a team environment
  • Able to take a leadership role to motivate peers and team members
  • Able to keep up with trends to fit the dynamic target market
  • Passionate about meeting KPI
  • Cash handling
  • Relationship building
  • Stock management
  • Opening and closing procedures
  • Visual merchandising
  • Upselling strategies

Certification

Australian Car licence.

Expertise

  • Throughout my two years as a sales professional, I bring long term experience and a track record of success to any sales role.
  • I excel in identifying customer or client needs and delivered tailored solution to drive revenue growth, combined with effective communication skills, enables me to build and maintain reoccurring customers and partnerships with clients.
  • My dedication to continuous learning and passion for exceeding expectations make me an asset to any sales team

Timeline

Footwear, Back of House, Cash Register, Textiles

JD Sports
10.2021 - 11.2023

Back of House Team Member

Hungry Jacks
11.2019 - 10.2021

Higher Graduate Degree (Year1) - Bachelor of Criminology & Psychology

Year12 VCE certificate -

Virtual School Victoria & Fountain Gate Secondary College
Tommie Pham