Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tongxin Zhang

Kellyville,NSW

Summary

Proven track record in enhancing customer satisfaction and sales figures, notably at Hong Australia. Skilled in complex problem-solving and fostering team cooperation, I excel in building client relationships and offering tailored financial solutions. Achieved significant results through goal-oriented strategies and a commitment to excellence in service. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Sales Assistant

Hong Australia
07.2023 - 06.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Financial Representative

New China Trust Co.,Ltd
01.2010 - 09.2020
  • Met with customers to assess needs, financial status, and eligibility.
  • Built strong relationships with clients through transparent communication and trust-building activities.
  • Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
  • Conducted regular portfolio reviews with clients to assess progress toward goals and adjust strategies as needed.
  • Increased client satisfaction by providing comprehensive financial advice and personalized solutions.

Education

Bachelor of Science - Finance

University of Tech Sydney
Sydney, NSW
02.2008

Skills

Goal-Oriented

Stock management

Sales expertise

Complex Problem-Solving

Opening and closing procedures

Customer Needs Assessment

Friendly and Helpful

Reliable and Responsible

Team Cooperation

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Sales Assistant

Hong Australia
07.2023 - 06.2024

Financial Representative

New China Trust Co.,Ltd
01.2010 - 09.2020

Bachelor of Science - Finance

University of Tech Sydney
Tongxin Zhang