Adrian Kent-Johnston
Noble Park
Summary
Highly motivated in gaining employment in the work force and learning new skills and setting goals for opportunities. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Assistant
Petbarn
04.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Waiter
The Junction Hotel
12.2019 - 07.2020
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Prepared beverages and filled food orders for customers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Casual Employee
Broken Hill Musicians Club
09.2017 - 11.2017
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Cleaned and organized the store, including the checkout desk and displays
- Educated customers about the brand to incite excitement about the company’s mission and values
- Identified potential shoplifters and alerted management
- Prioritized helping customers over completing other routine tasks in the store
- Contacted other store locations to determine merchandise availability
- Actively pursued personal learning and development opportunities
Casual Employee
Formula Motor Parts & Services
08.2012 - 06.2017
- Built relationships with customers to increase likelihood of repeat business
- Welcomed customers into the store and helped them locate items
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Actively pursued personal learning and development opportunities
Casual Worker
SouthState Industrial Supplies
09.2011 - 02.2013
- Maintained cleanliness and presentation of stock room and production floor
- Stocked and replenished merchandise according to store merchandising layouts
- Demonstrated dedication to continuously improving sales abilities and product knowledge
- Referred unresolved customer grievances to designated departments for further investigation
- Cleaned and organized the store, including the checkout desk and displays
- Handled all customer relations issues in a gracious manner and in accordance with company policies
Education
High School Diploma - undefined
Broken Hill High School
Broken Hill, NSW2012
Skills
- Strong work ethic
- Detail-oriented
- Friendly demeanor
- Goal-oriented
- Skilled problem solver
- Fluent in [Language]
- Excellent communication skills
- Basic administrative knowledge
- Accurate money handling
- Stocking
- Personable
- Motivated team player
- Employee relations
- Customer-oriented
- Active listening skills
- Superior organization ability
- People-oriented
- Opening and closing procedures
Certification
Responsible Service of Alcohol Certificate NSW 2019
Responsible Conduct in Gambling Certificate NSW 2019
Certificate 2 In Hospitality TAFE Western NSW
Certificate in Carnivore Zoology SpotEd Training and learning
Certificate In Animal Health and Welfare
Online Courses Austraia
Singer and Performer
I am a singer/Performer in Training and I like to perform at Local venues around Broken Hill.
I have received tuition and vocal training from Certified Music instructors, and I would like to take my singing further if possible.
Timeline
Sales Assistant
Petbarn
04.2023 - Current
Waiter
The Junction Hotel
12.2019 - 07.2020
Casual Employee
Broken Hill Musicians Club
09.2017 - 11.2017
Casual Employee
Formula Motor Parts & Services
08.2012 - 06.2017
Casual Worker
SouthState Industrial Supplies
09.2011 - 02.2013
High School Diploma - undefined
Broken Hill High School
Responsible Service of Alcohol Certificate NSW 2019
Responsible Conduct in Gambling Certificate NSW 2019
Certificate 2 In Hospitality TAFE Western NSW
Certificate in Carnivore Zoology SpotEd Training and learning
Certificate In Animal Health and Welfare
Online Courses Austraia
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