Toni Calleja
Langwarrin
Summary
Recently completed Bachelor of Community Service degree. Have been working in Mental Health in the last four years. Personable and compassionate with the ability to connect with individuals in need of support. Experienced with crisis intervention techniques including active listening, safety planning and de-escalation.
Overview
12
12
years of professional experience
Work History
Support Worker
TLC ASSIST
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Using a client centred and strength based approach
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Mental Health Support Worker
Mentis Assist
09.2020 - 04.2024
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
Childcare Educator
Camp Australia
09.2016 - 04.2020
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service
Kmart
09.2013 - 2017
- Maintained in-store presence to provide excellent customer service.
- Delivered exemplary customer service and warmly greeted guests.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
Education
Bachelor of Community Services -
TAFE NSW
NSW10-2025
Diploma of Youth Work -
Open Colleges
Open Colleges01-2022
Diploma of Community Services -
Open Colleges
01-2021
Diploma of Early Childhood Education And Care -
TAFE NSW
NSW01-2018
Skills
- Confidentiality and privacy
- Active listening
- Verbal and written communication
- Crisis intervention
Certificates and Compliance
Current National Police Check
Working with Children Check
HLTAID011 Level 2 First Aider
HLTAID009 Provide Cardiopulmonary Resuscitation (CPR)
Timeline
Support Worker
TLC ASSIST
04.2024 - Current
Mental Health Support Worker
Mentis Assist
09.2020 - 04.2024
Childcare Educator
Camp Australia
09.2016 - 04.2020
Customer Service
Kmart
09.2013 - 2017
Bachelor of Community Services -
TAFE NSW
Diploma of Youth Work -
Open Colleges
Diploma of Community Services -
Open Colleges
Diploma of Early Childhood Education And Care -
TAFE NSW
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