Tonika Kamo
Burpengary,Queensland
Summary
Driven to excel, I leveraged expert problem-solving and customer relations skills at Auto and General Insurance, enhancing customer satisfaction significantly. As a Specialist Home Claims Consultant, I adeptly managed documentation and upheld quality assurance, showcasing my attention to detail and multitasking abilities. Achievements include surpassing KPIs, demonstrating a blend of hard and soft skills vital for dynamic business environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialist Home Claims Consultant
Auto and General Insurance
North Lakes
04.2023 - Current
- Followed all company policies and procedures to deliver quality work through multiple systems.
- Improved customer satisfaction rates through proactive problem-solving during difficult conversations and efficient complaint resolution.
- Conducted thorough research to best meet needs of the business and clients expectations with claims settlements.
- Excelled at meeting KPI's and to continue with a high level of productivity.
Maitre'd
Basil and Vine Burpengary
Burpengary
08.2020 - 04.2023
- Senior Barista
- Senior Waitstaff
- Senior Bartender
Admin and Receptionist
World Gym Burpengary
Burpengary
11.2019 - 01.2023
- Greeted incoming visitors and members professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct staff.
- Kept reception area clean and staffed the onsite cafe with coffee and smoothie orders.
- Administration work with member's contracts as well as overdue payments and suspensitions.
Retail Assistant
City Beach Australia
North Lakes
07.2019 - 08.2022
Travel Specialist
Helloworld Travel
Burpengary
07.2018 - 03.2019
Staff Memeber
Le Bon Choix
Chermside
09.2018 - 10.2018
Assistant Department Manager
McDonald's
Morayfield
01.2015 - 01.2018
- Crew Member
- Crew Trainer
- Assistant Department Manager
Education
High School Certificate -
Narangba Valley State High School
Narangba11.2014
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Self Motivation
- Time Management
- Problem-Solving
- Multitasking Abilities
- Written Communication
- Attention to Detail
Certification
- Certificate 2 in Business
- Certificate 2 in Sampling and Measurement
- Shift Manager Excellence Course - McDonald's Australia Limited
- Introduction to Department Management - McDonald's Australia Limited
- Certificate 3 in Retail Operations
- Provide Cardiopulmonary Resuscitation
- Provide First Aid
- Responsible Service of Alcohol
- Response Service of Gambling
References
Personal and professional references are available on request.
Timeline
Specialist Home Claims Consultant
Auto and General Insurance
04.2023 - Current
Maitre'd
Basil and Vine Burpengary
08.2020 - 04.2023
Admin and Receptionist
World Gym Burpengary
11.2019 - 01.2023
Retail Assistant
City Beach Australia
07.2019 - 08.2022
Staff Memeber
Le Bon Choix
09.2018 - 10.2018
Travel Specialist
Helloworld Travel
07.2018 - 03.2019
Assistant Department Manager
McDonald's
01.2015 - 01.2018
High School Certificate -
Narangba Valley State High School