Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Vercoe

BOOVAL,QLD

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Service Manager

OFI Weigh And Inspection Solutions
10.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Carried out service work including reporting done onsite.
  • First time fixes.
  • Organise parts and equipment to ensure customer needs were met and jobs were completed in the quoted time.
  • Sales of new quipment.
  • Sales of spare parts.
  • Client , data, job and sales quote creations in AreoFlo.
  • Equipment worked on including.
  • Scales
  • Weighbridges NTP 6.1-6.4 With POS 18.2
  • Metal Detectors
  • X-ray Machines Current X-ray licence
  • Checkweigher
  • Catchweighers NTP 6.7
  • Beltweighes NMI Accreditation NTP6.5

Service Technician

Mettler Toledo
01.2011 - 10.2022
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Equipment worked on including.
  • Scales
  • Weighbridges NTP 6.1-6.4 With POS 18.2
  • Metal Detectors
  • X-ray Machines Current X-ray licence
  • Checkweigher
  • Catchweighers NTP 6.7
  • Beltweighes NMI Accreditation NTP6.5

Education

Certificate III Automotive -

Moreton Institute of Tafe
Brisbane, QLD
01.1999

Skills

  • Relationship Building
  • Service Documentation
  • Conflict Resolution
  • Resource Allocation
  • Estimating and Quoting
  • After-Sales Support
  • Project Planning

Timeline

Service Manager

OFI Weigh And Inspection Solutions
10.2022 - Current

Service Technician

Mettler Toledo
01.2011 - 10.2022

Certificate III Automotive -

Moreton Institute of Tafe

Similar Profiles

CREATE PROFILE
Tony Vercoe