Tony Vercoe
BOOVAL,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Service Manager
OFI Weigh And Inspection Solutions
10.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Carried out service work including reporting done onsite.
- First time fixes.
- Organise parts and equipment to ensure customer needs were met and jobs were completed in the quoted time.
- Sales of new quipment.
- Sales of spare parts.
- Client , data, job and sales quote creations in AreoFlo.
- Equipment worked on including.
- Scales
- Weighbridges NTP 6.1-6.4 With POS 18.2
- Metal Detectors
- X-ray Machines Current X-ray licence
- Checkweigher
- Catchweighers NTP 6.7
- Beltweighes NMI Accreditation NTP6.5
Service Technician
Mettler Toledo
01.2011 - 10.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Equipment worked on including.
- Scales
- Weighbridges NTP 6.1-6.4 With POS 18.2
- Metal Detectors
- X-ray Machines Current X-ray licence
- Checkweigher
- Catchweighers NTP 6.7
- Beltweighes NMI Accreditation NTP6.5
Education
Certificate III Automotive -
Moreton Institute of Tafe
Brisbane, QLD01.1999
Skills
- Relationship Building
- Service Documentation
- Conflict Resolution
- Resource Allocation
- Estimating and Quoting
- After-Sales Support
- Project Planning
Timeline
Service Manager
OFI Weigh And Inspection Solutions
10.2022 - Current
Service Technician
Mettler Toledo
01.2011 - 10.2022
Certificate III Automotive -
Moreton Institute of Tafe