TONY WILSON
KALLANGUR,Australia
Summary
Dynamic Support Worker with Royalty Healthcare, skilled in individualized care planning and medication administration. Proven ability to enhance client well-being through effective relationship building and health monitoring. Committed to fostering independence and dignity in vulnerable adults while ensuring safety and compliance in all activities. Empathetic and patient, dedicated to making a positive impact.
Overview
30
30
years of professional experience
Work History
Support Worker
Royalty Healthcare
Brisbane, qld
04.2023 - Current
- Assisted clients with daily living activities and personal care tasks.
- Provided emotional support and companionship to enhance client well-being.
- Maintained accurate records of client care and progress reports.
- Collaborated with healthcare professionals to coordinate client services.
- Implemented individualized care plans tailored to client needs.
- Monitored client health status and reported changes to supervisors.
- Ensured a safe environment by following health and safety guidelines.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Assisted clients with personal care, such as showering and dressing.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Organised leisure activities for clients in the community.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Supported clients to access education, training or employment opportunities.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
Handyman/Yard Maintenance Worker
self employed
Brisbane, QLD
04.2021 - 04.2023
- Repaired and installed drywall, flooring, and cabinetry across multiple properties.
- Conducted inspections to identify issues and recommend effective solutions.
- Collaborated with clients to assess repair and renovation requirements.
- Managed inventory of tools and materials for efficient project execution.
- Ensured safety compliance during all repair activities.
- Maintained clear communication with clients regarding project timelines and updates.
- Executed repainting tasks by removing old paint or wallpaper and preparing surfaces.
- Performed basic carpentry tasks including furniture assembly and repairs.
Forklift & Warehouse Operations
INTERPORT CARGO SERVICES
LYTTON, Australia
02.2018 - 06.2020
- Operated 35t Mobicon and 11t Crusifix shipping container lifts for efficient loading/unloading.
- Executed loading and unloading of 28t and 16t forklifts to facilitate operations.
- Managed loading/unloading of full and empty containers onto trucks to optimize logistics.
- Handled general cargo loading/unloading on trucks to ensure timely deliveries.
- Packed and unpacked shipping containers to prepare goods for transport.
- Performed general warehousing duties, including inventory management and organization.
Storeperson
SHOWERAMA
NARANGBA, Australia
11.2017 - 01.2018
- Loading and Unloading of trucks
- Receiving and Dispatching of Goods
- General Warehouse Duties
- Fork Lift and High Reach Operation
- Unloading of Shipping Containers
Truck Driver
HUNTER EXPRESS
PINKENBA, Australia
07.2017 - 11.2017
- Pickup and Delivery of general freight
- Use of electronic PDA system
- Vehical Maintenance
- Forklift Operation
- Loading and Unloading of Trucks
Sub Contractor /Owner Driver
CAPITAL COURIER
COOPERS PLAINS, Australia
02.2017 - 07.2017
- Pickup and Delivery of general freight
- Use of electronic PDA system
- Vehical Maintenance
- Customer Service
Storeperson
VISION INTERNATIONAL FREIGHT FORWARDING
PINKENBA, Australia
08.2015 - 01.2017
- Cartage Co-ordination
- Loading and Unloading of trucks
- Receiving and Dispatching Freight
- General 3pl Warehousing
- Looking after Customs and Aqis Bonded Freight
- Fork Lift and High Reach Operation
- Loading and Unloading of Shipping Containers
- Moderate computer skills working with Micro soft Word Document and Excel
Cartage Co-Ordinator/Storeperson
CEVA LOGISTICS
BANYO, Australia
04.2008 - 07.2015
- Cartage Co-ordination
- Loading and Unloading of trucks
- Receiving and Dispatching Freight
- General 3pl Warehousing
- Looking after Customs and Aqis Bonded Freight
- Fork Lift and High Reach Operation
- Loading and Unloading of Shipping Containers
- Moderate computer skills working with Micro soft Word Document and Excel
Truck Driver
DX XPRESS
LAWNTON, Australia
09.2006 - 03.2008
- Operated trucks with capacities greater than 3 tonnes
- Secure cargo for transport, using ropes, blocks, chain, binders, or covers.
- Followed delivery instruction from multiple delivery and receive depots
- Followed depot site rules to deliver and receive goods
- Obtained receipts and signatures for dispatch and received goods
- Authority to collect payment for services when required
- Operated communication equipment; truck cab computers, uhf radio, and telephones
- Perform basic vehicle maintenance tasks
- Read and interpret maps to determine vehicle routes
- Check all load-related documentation to ensure that it is complete and accurate
- Fully responsible for the safety of the load
Truck Driver
OWNER DRIVER
STRATHPINE, Australia
02.2004 - 06.2006
- Responsible for vehicle mechanical and non-mechanical parts
- Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Collect delivery instructions from appropriate sources, verifying instructions and routes.
- Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations
- Secure cargo for transport, using ropes, blocks, chain, binders, or covers
- Adhered to weight guidelines
- Operated trucks with capacities greater than 3 tonnes
- Obtained receipts and signatures for dispatch and received goods
- Operated communication equipment; truck cab computers, CB radios, and telephones
- Perform basic vehicle maintenance tasks
- Read and interpret maps to determine vehicle routes
- Check all load-related documentation to ensure that it is complete and accurate
- Fully responsible for the safety of the load
Taxi Driver
BLACK AND WHITE CABS
CABOOLTURE, Australia
03.2001 - 02.2004
- Followed relevant safety regulations and state laws
- Responsible for passenger safety and Performed basic safety checks on taxi
- Adhered to pick up particular customers or groups on a regular schedule.
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage
- Notify dispatchers or company mechanics of vehicle problems
- Operated communication equipment; radio, telephone, or computer to exchange information and receive requests for passenger service
- Completed daily log book information
- Operate vehicles with specialized equipment, such as wheelchair lifts to transport and secure passengers with special needs
- Collect fares or vouchers from passengers and make change or issue receipts as necessary
- Responsible for handling money
- Communicated with passengers about the local area
Truck Driver, Storeman
PRO-VET QUEENSLAND
BANYO, Australia
06.1995 - 03.2001
- Fork lift operation
- Picking and packing of veterinarian products
- Organising delivery schedules
- Delivery of product to customer
Education
High School Diploma - CESSNOCK, NEW SOUTH WALES, Australia
CESSNOCK HIGH
CESSNOCK, NEW SOUTH WALES, Australia08.1986
Six Month Course - Working With Sheet Metal, Welding And Cutting Equipment
CESSNOCK TAFE
CESSNOCK, NEW SOUTH WALES, AustraliaCESSNOCK, NEW SOUTH WALES, Australia
Skills
- Personal care and support
- Individualized care planning
- Medication administration
- Health monitoring
- De-escalation techniques
- Client relationship management
- Team collaboration
- Records management
- Mental health assistance
- Time management
- First aid and CPR certification
- Transportation assistance
- Relationship building and rapport
- Risk management strategies
- Disability care and support
- Basic caregiving skills
- Daily living assistance and support
- Meal preparation and planning
- Documentation and reporting skills
- Verbal and written communication skills
- Confidentiality and privacy practices
- Activity planning and coordination
- Health and safety awareness training
- Empathy and patience
References
References available upon request.
Timeline
Support Worker
Royalty Healthcare
04.2023 - Current
Handyman/Yard Maintenance Worker
self employed
04.2021 - 04.2023
Forklift & Warehouse Operations
INTERPORT CARGO SERVICES
02.2018 - 06.2020
Storeperson
SHOWERAMA
11.2017 - 01.2018
Truck Driver
HUNTER EXPRESS
07.2017 - 11.2017
Sub Contractor /Owner Driver
CAPITAL COURIER
02.2017 - 07.2017
Storeperson
VISION INTERNATIONAL FREIGHT FORWARDING
08.2015 - 01.2017
Cartage Co-Ordinator/Storeperson
CEVA LOGISTICS
04.2008 - 07.2015
Truck Driver
DX XPRESS
09.2006 - 03.2008
Truck Driver
OWNER DRIVER
02.2004 - 06.2006
Taxi Driver
BLACK AND WHITE CABS
03.2001 - 02.2004
Truck Driver, Storeman
PRO-VET QUEENSLAND
06.1995 - 03.2001
High School Diploma - CESSNOCK, NEW SOUTH WALES, Australia
CESSNOCK HIGH
Six Month Course - Working With Sheet Metal, Welding And Cutting Equipment
CESSNOCK TAFE