Tony Ngo
Durack
Summary
As an owners of a boutique real estate business, and a strong background in the finance industry, I’ve developed a deep understanding of the lending and settlement process from the client and broker perspectives. This hands-on knowledge complements my ability to manage loan files with accuracy, compliance, and client care. While I continue to oversee my business in a strategic capacity, I’m currently seeking a subcontracting role where I can contribute operationally and flexibly, drawing on my background to add value to an established loan processing team.
Overview
18
18
years of professional experience
Work History
Owner/Sales Agent Manager
T&S RESIDENTIAL
07.2023 - Current
- Founded and currently managing operations of T&S Residential, offering boutique real estate services.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Agent
STRUD Property
06.2022 - 06.2023
- Achieved consistent sales results through strategic property marketing and personalized service.
- Strengthened client relationships, leading to referral and repeat business.
Sales Agent
One Agency Forest Lake
09.2017 - 05.2022
- Successfully closed residential property transactions in a highly competitive market.
- Delivered exceptional service from listing to settlement with a focus on communication and trust
Finance Consultant
OnFinance
03.2016 - 09.2017
- Maintained accuracy in calculating figures and amounts.
- Understanding bank policies and assessing mortgage loan for serviceability.
- Submitting loan applications and supporting documents through Mortgage Processing Systems with multiple different lenders.
- Processing loan applications from initial stages through to settlement.
Mobile Lender
NAB
04.2015 - 01.2016
- Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
- Collaborated with credit analysts to ensure accurate risk assessment for loan approvals.
- Supported clients with tailored mortgage solutions for personal and investment property purchases.
- Managed the loan process from application through to settlement with a focus on service and speed.
Lending Manager / Customer Service Manager
BOQ
03.2007 - 04.2015
- Delivered exceptional customer service, consistently resolving issues promptly and maintaining high levels of client satisfaction.
- Delivered lending solutions including home, commercial, SMSF, and equipment finance.
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Progressed through various customer and lending roles, ultimately leading teams and managing high-net-worth clients.
Education
Diploma, Finance And Mortgage Broking Management - Finance
Finance & Related Service Training Academy
01-2016
Cert IV Property Services, Real Estate -
PRET
01-2016
Tier 2, Financial Services -
Kaplan Professional
01-2007
Skills
- Customer service/relations
- Small business operations
- Managing relationships with clients
- Experience with processing mortgage loans using online Mortgage Broking systems
- Assessing a mortgage loan for serviceability
- Submit a loan application from initial stages to settlement
Timeline
Owner/Sales Agent Manager
T&S RESIDENTIAL
07.2023 - Current
Sales Agent
STRUD Property
06.2022 - 06.2023
Sales Agent
One Agency Forest Lake
09.2017 - 05.2022
Finance Consultant
OnFinance
03.2016 - 09.2017
Mobile Lender
NAB
04.2015 - 01.2016
Lending Manager / Customer Service Manager
BOQ
03.2007 - 04.2015
Diploma, Finance And Mortgage Broking Management - Finance
Finance & Related Service Training Academy
Cert IV Property Services, Real Estate -
PRET
Tier 2, Financial Services -
Kaplan Professional
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