Gaurang Desai
Ridgehaven,SA
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Regional Operation Manager
Quad Services Pty Ltd
05.2018 - Current
- Responsible as regional manager for 60 client sites and to ensure KPI requirement meets as contractual agreement
- Travelling over 20 locations per week to meet client and perform reviews of each site and employees.
- Conducting quality assurance checks at each allocated site in presence of business manager to ensure client satisfaction are met
- Coordinate with operations staff to priorities work plan and ensure equipment are available.
- Planning and inspection of periodical works to be completed with required standard
- Ensuring safe work practices are followed according to COVID safe requirements and equipment are maintained in proper operating condition
- Report spending and budgeting to management ensuring not overspending of monthly budget
- Report accident and prepare incident report for national compliance team to action
- Involvement in estimating (costing, timing and operational) on small to large quotation and tenders
- Data entry of daily work, administration and creating spread sheet for records
- Compete data entry for AR and AP for invoices
- Collaborated with cross-functional teams to align operations with corporate objectives
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Spearheaded operational procedures and processes to improve efficiency and optimize operations
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management
- Reported issues to higher management with great detail
- Introduced new methods, practices, and systems to reduce turnaround time
Site Manager
Challenger Service Group
11.2013 - 04.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw all daily office operations and equipment maintenance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored, coached, and supervised team of 86 employees in 2017.
Site Supervisor
Crown Casino
05.2008 - 11.2013
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Resolved issues among team members to keep employees on task.
- Developed work schedules for team members to maximize shift coverage.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw personnel safety and efforts at work site.
- Trained new team members on site policies and procedures.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Worked with personnel and managers to meet strict timelines.
- Implemented best practices and safe operating procedures.
- Maintained records and logs of work performed and materials and equipment used.
Graphic Pre Press Tradesman
Bond Signs
01.2008 - 08.2011
- Skilled at working independently and collaboratively in team environment
- Proved successful working within tight deadlines and fast-paced environment
- Managed time efficiently in order to complete all tasks within deadlines
- Adaptable and proficient in learning new concepts quickly and efficiently
- Applied effective time management techniques to meet tight deadlines
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Gained strong leadership skills by managing projects from start to finish
- Resolved problems, improved operations and provided exceptional service
- Self-motivated, with a strong sense of personal responsibility
Education
Bachelor of Multimedia Studies - Digital Communications And Multimedia
Central Queensland University
Melbourne, VIC10.2013
Diploma of Multimedia - Digital Communications And Multimedia
Cambridge International College
Melbourne, VIC2009
Cert III in Graphic Pre - Press - Graphic And Printing Equipment Operation
Cambridge International College
Melbourne, VIC2008
Diploma of Civil Engineering - Civil Engineering
Government Polytechnic
India11.2007
Diploma - Civil Engineering
Dr. B. B. A. Govt. Polytechnic
Mumbai India2007
Skills
- Document Flow Coordination
- Safety Protocols
- Organizational Efficiency
- Customer and Vendor Relations
- Performance Monitoring and Evaluation
- Expense Tracking
- Excellent Interpersonal Skills
- Compliance Management
- Knowledge of Performance Tracking
- Operational Controls Development
- P&L Administration
- Budget Controls
- Database Maintenance
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Operational Inspection
- Operational decision making
- Client relationship management
- Operations Oversight
- Supplier Monitoring
Reference
Available upon request
Timeline
Regional Operation Manager
Quad Services Pty Ltd
05.2018 - Current
Site Manager
Challenger Service Group
11.2013 - 04.2018
Site Supervisor
Crown Casino
05.2008 - 11.2013
Graphic Pre Press Tradesman
Bond Signs
01.2008 - 08.2011
Bachelor of Multimedia Studies - Digital Communications And Multimedia
Central Queensland University
Diploma of Multimedia - Digital Communications And Multimedia
Cambridge International College
Cert III in Graphic Pre - Press - Graphic And Printing Equipment Operation
Cambridge International College
Diploma of Civil Engineering - Civil Engineering
Government Polytechnic
Diploma - Civil Engineering
Dr. B. B. A. Govt. Polytechnic
Similar Profiles
Santosh SharmaSantosh Sharma
Professional Cleaner at Quad Services Pty Ltd.Professional Cleaner at Quad Services Pty Ltd.
SANDY PILLISANDY PILLI
Civil Engineer Part-Time at QUAD ENERGY SOLUTIONS PTY LTDCivil Engineer Part-Time at QUAD ENERGY SOLUTIONS PTY LTD
RONNIE BENJAMIN ROICHANRONNIE BENJAMIN ROICHAN
SUPPORT WORKER at QUAD COUNTY SUPPORT SERVICESSUPPORT WORKER at QUAD COUNTY SUPPORT SERVICES