Tori Mcgrath
TRUGANINA,Australia
Summary
Self-driven Customer Service Representative with a strong background in door-to-door, retail, and optical sales. Skilled in team leadership, customer account management, and delivering tailored service to maximise customer satisfaction. Recognised for consistently exceeding sales targets, fostering positive team culture, and ensuring operational efficiency. Dedicated to leveraging strong communication and relationship-building skills to drive organisational growth and long-term success.
References upon request.
Overview
5
5
years of professional experience
Work History
Optical assistant
Specsavers
04.2025 - Current
- Job role included: Taking incoming calls, Managing clients accounts and profiles, Greeting and tailoring the experience to customers, Having the ability to deal with technical problems, Till management, Opening and closing the store, Data entry
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Console operator
Ampol
09.2024 - 04.2025
- Job role included: Cleaning, Stocking shelves, Training employees, Customer service, Making coffee and cold drinks, Hospitality, Till management
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
Console operator
South west fuel
04.2024 - 11.2024
- Job role included: Cleaning, Stocking shelves, Training employees, Customer service, Making coffee and cold drinks, Hospitality, Till management
Sales manager
Tanau & Associates/Tafoya & Associates
02.2021 - 04.2024
- Job role included: Door to door/Business to Business sales, Running interviews, Recruitment calls, Team and 1 on 1 training, Managing individual and team sales, Hitting KPI's, Sales targets, Maintaining team as well as office standards, Communication skills training, Data entry, Weekly planning
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Year 11
Hennessy Catholic College
Young, NSW2019
Skills
- Customer service
- Sales experience
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Self driven
- Growth mindset
Timeline
Optical assistant
Specsavers
04.2025 - Current
Console operator
Ampol
09.2024 - 04.2025
Console operator
South west fuel
04.2024 - 11.2024
Sales manager
Tanau & Associates/Tafoya & Associates
02.2021 - 04.2024
Year 11
Hennessy Catholic College