TORI O'GRADY
Sydney,NSW
Summary
A highly motivated and professional individual with excellent leadership qualities, strong communication skills, facilitation skills, organizational skills and possesses a strong attention to detail. Always striving to improve and develop in both a professional and personal capacity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Education Support Assistant
Bradfield Senior College
11.2023 - Current
- Working with young people, teachers helping with interviews, applications
- Answering phone calls
- Assisting young people with any health-related issues in reporting to the assistant director
- Assisting and supporting young people regarding any issues or concerns they may have regarding schoolwork or certificates.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Traffic Controller
Mack Civil
03.2023 - 04.2023
- Responsible for directing vehicles and pedestrian traffic to ensure public safety at construction zones, accidents, public events, or other road disruptions.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Communicated with team members using hand signals and radios.
Customer service representative
Pickles Auctions
11.2022 - 03.2023
- Responsible for coordinating the transport of vehicles on behalf of customers and vendors in line with weekly auctions and sales at branches
- Responsible for making phone calls and entering data into the PAS system relating to the Transport system.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Youth Service Volunteer
Limerick Youth Service
09.2019 - 09.2022
- An active and energetic volunteer who assisted, organised and planned educational and personal development programmes with the service users from groups of young people in East Limerick
Retail Customer Sales Associate
Gala Retail Services
01.2022 - 06.2022
- Responsible for serving customers and processing sales transactions
- Restock shelves, resolve customer complaints and ensure that the sales floor is well-maintained
- Arranging merchandise
- Responsible for serving customers and processing sales transactions
- Maintained an organized and visually appealing store environment to boost customer engagement and sales.
- Established rapport with customers through excellent interpersonal skills, leading to repeat business from loyal clients over time.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
Shaw's Department Store
Crescent Shopping Centre
03.2022 - 06.2022
- Providing excellent customer service on a day-to-day basis
- Ensuring customers receive optimal service experience and meeting standards required of shaws department stores
- Providing excellent customer service on a day-to-day basis
- Ensuring customers receive optimal service experience and meeting department sales team-working environments
- Using tills and electronic point of sale for orders
- Replenishing stocks and calculating the end of the working day profit
- Following organizational policies and procedures.
Education
Leaving Certificate -
Coláiste Insafe Community College
Kilmallock, Co. Limerick05.2025
Bachelor of Arts - Social Care
Limerick Institute of Technology
Limerick, Ireland09.2017
Social Studies -
Limerick College of Further Education
Limerick, Ireland06.2015
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Administrative duties
- Support Services
- Project Support
Certification
- Professional Boundaries Training, Social Care Ireland, 01/13/23
- An Introduction to Children's First, Certification, HSELand Training
- Safeguarding Adults at Risk of Harm, HSELand Training, 05/09/22
- Manual Handling and People skills Handling E-learning training, HSELand Training, 05/09/22
- National Standards for Adult Safeguarding: Putting the Standards into Practice, Mental Health Commission, 05/10/22
- Putting on and taking off PPE in community health care settings, HSELand Training, 05/10/22
gym
I Like to go running in my spare time and improve my fitness.
Timeline
Education Support Assistant
Bradfield Senior College
11.2023 - Current
Traffic Controller
Mack Civil
03.2023 - 04.2023
Customer service representative
Pickles Auctions
11.2022 - 03.2023
Shaw's Department Store
Crescent Shopping Centre
03.2022 - 06.2022
Retail Customer Sales Associate
Gala Retail Services
01.2022 - 06.2022
Youth Service Volunteer
Limerick Youth Service
09.2019 - 09.2022
Leaving Certificate -
Coláiste Insafe Community College
Bachelor of Arts - Social Care
Limerick Institute of Technology
Social Studies -
Limerick College of Further Education
- Professional Boundaries Training, Social Care Ireland, 01/13/23
- An Introduction to Children's First, Certification, HSELand Training
- Safeguarding Adults at Risk of Harm, HSELand Training, 05/09/22
- Manual Handling and People skills Handling E-learning training, HSELand Training, 05/09/22
- National Standards for Adult Safeguarding: Putting the Standards into Practice, Mental Health Commission, 05/10/22
- Putting on and taking off PPE in community health care settings, HSELand Training, 05/10/22
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