Tori Sharp
Gwandalan
Summary
Dynamic team player with proven expertise in customer service and cash handling at Coles Supermarket. Recognized for enhancing customer satisfaction through effective conflict resolution and maintaining high standards of workplace organization. Adept at inventory management, ensuring optimal stock levels while fostering a collaborative environment that drives team success.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
6
6
years of professional experience
Work History
Team Member
Coles Supermarket
Lake Haven
10.2021 - Current
- Assisted customers with inquiries and product selection in store environment.
- Maintained cleanliness and organization of sales floor and stock areas.
- Operated checkout registers and handled cash transactions efficiently.
- Adhered to safety protocols while handling products and equipment daily.
- Collaborated with team members to restock shelves and display merchandise.
- Provided support during inventory counts and managed stock levels effectively.
- Resolved customer complaints with empathy and professionalism to enhance satisfaction.
- Trained new team members on store policies and operational procedures effectively.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Canteen Attendant
Gwandalan Summerland Point Football Club
Gwandalan
04.2019 - 08.2021
- Provided exceptional customer service to fans and visitors during club activities.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Assisted other staff members in completing tasks as needed.
- Monitored main areas to replenish inventory items when supplies ran low.
- Opened and closed establishment on time with proper setup and procedure.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Ensured that all customer service standards were met or exceeded during each shift.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Informed management of any safety hazards or customer complaints immediately.
- Handled cash register transactions accurately while maintaining proper security measures.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Processed payments and refunds to maintain accurate records of daily sales transactions.
- Provided friendly reminders to customers about upcoming events or promotional offers.
- Adhered to health code regulations while preparing food items.
- Performed routine checks to ensure equipment and facilities were in good working condition.
Education
High School Diploma -
Lake Munmorah High School
Lake Munmorah09-2023
Skills
- Customer service
- Cash handling
- Inventory management
- Product knowledge
- Team collaboration
- Conflict resolution
- Health and safety
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Workplace organization
- Adaptability and flexibility
- Dependability and reliability
Timeline
Team Member
Coles Supermarket
10.2021 - Current
Canteen Attendant
Gwandalan Summerland Point Football Club
04.2019 - 08.2021
High School Diploma -
Lake Munmorah High School