Summary
Overview
Work History
Education
Skills
Timeline
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Toscana Burkhardt

Toscana Burkhardt

Warners Bay,NSW

Summary

I am a highly motivated Year 9 student with experience in customer service, POS, food production, product packaging and food display. I gained this experience whilst helping my parents in our family run business. I have volunteer my time to help in our school canteen 3-4 days a week to gain new skills, increase rapport with fellow students, parents and teachers and to continue to gain experience in a work environment.

Overview

7
7
years of professional experience

Work History

Customer Service

Noodle's At The Bay
Warners Bay
07.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Volunteer

Warners Bay High School Canteen
Warners Bay, NSW
03.2022 - 02.2024
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Identified needs of customers promptly and efficiently.
  • Established and maintained positive working relationship with fellow staff and management.

Bakery Assistant

Burkhardt's Organic
Port Macquarie
01.2017 - 05.2021
  • Gained experience through helping extensively in our family owned bakery, Burkhardt's Organic.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
  • Listened to costumers to understand needs and help each person select optimal products and services.
  • Operated POS system to process bakery sales transactions.

Education

Year 6

Warners Bay Public School
Warners Bay, NSW
12.2021

Year 6

Telegraph Point Public School
Telegraph Point, NSW
06.2021

K-5

Home Schooled
Gum Scrub, NSW
12.2020

Year 7, 8, 9 (Current)

Warners Bay High School
Warners Bay, NSW

Skills

  • Customer Service
  • Display Case Setup
  • POS System Operation
  • Stocking and Replenishment
  • Adaptability and Flexibility
  • Kitchen Safety Standards
  • Cleaning and Sanitizing
  • Food Packaging
  • Teamwork
  • Dependable and Cooperative
  • Attention to Detail
  • Customer Relations

Timeline

Customer Service

Noodle's At The Bay
07.2023 - Current

Volunteer

Warners Bay High School Canteen
03.2022 - 02.2024

Bakery Assistant

Burkhardt's Organic
01.2017 - 05.2021

Year 6

Warners Bay Public School

Year 6

Telegraph Point Public School

K-5

Home Schooled

Year 7, 8, 9 (Current)

Warners Bay High School

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Toscana Burkhardt