Tosin Akinyemi

Provided technical support for customers and assisted in the management and operations of the ServiceDesk

• Created help desk tickets, troubleshot and resolved desktop issues.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Managed backup and recovery of data assets to safeguard system availability.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.

• Backed up administrative departments in back file scanning and document management imports.
• Conducted system patching and software updates to field laptops using remote access software.
• Determined and resolved printer and networked copier outages.
• Helped department set up equipment for meetings, events and operations.

• Performed cash handling duties, provided change and balanced money at end of shift.
• Answered guest questions to provide fun game experience.
• Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
• Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.