Tracey Bull
Park Ridge,QLD
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Results-driven professional with strong experience in retail operations, team leadership, and customer service. Proven ability to optimise processes, improve efficiency, and deliver customer-focused strategies that drive sales and loyalty. Highly organised, with demonstrated success in payroll and timecard management, improving accuracy, compliance, and team productivity at Viva Energy (formerly Shell, trading as Coles Express)
Overview
19
19
years of professional experience
Work History
Retail Store Manager
Viva Energy
Holland Park, Australia
12.2005 - 01.2025
- Led end-to-end store operations, managing staffing, scheduling, inventory, cash flow, and compliance.
- Recruited, trained, coached, and performance-managed retail staff to build high-performing teams.
- Set sales targets and budgets, analysing performance data to drive continuous improvement.
- Implemented loss prevention strategies to minimise shrinkage and protect profitability.
- Maintained accurate inventory control and ensured timely stock replenishment.
- Delivered high-quality customer service, resolving issues efficiently to maintain loyalty and satisfaction.
- Managed financial transactions, refunds, and reconciliations with a high level of accuracy.
- Ensured store presentation, signage, and safety standards consistently met company requirements.
- Addressed employee relations matters, including corrective actions and terminations when required.
- Prepared weekly and monthly reports summarizing total hours worked by each team member.
- Viva Energy is a leading energy company in Australia, formerly known as Shell trading as Coles Express.
Payroll Assistant
Viva Energy
Holland Park, Australia
01.2018 - 05.2023
- Prepared accurate weekly and monthly reports on employee hours and payroll activity.
- Managed confidential payroll documentation with strict adherence to privacy and security standards.
- Tracked leave accruals and employee entitlements in line with company policy.
- Conducted regular audits of employee timesheets to ensure accuracy and compliance.
- Investigated and resolved payroll discrepancies, including deductions, taxation, and compensation issues.
- Maintained and updated payroll records, including employee changes, transfers, and terminations.
- Provided reporting insights to identify process improvements and increase payroll efficiency.
- Viva Energy is a leading energy company in Australia, formerly known as Shell trading as Coles Express.
Area Coordinator
Viva Energy
Holland Park, Australia
01.2018 - 05.2023
- Coordinated cross-departmental collaboration to support successful project delivery.
- Managed daily office operations, including supplies, equipment, and vendor relationships.
- Developed and implemented strategies to improve operational efficiency and customer service outcomes.
- Prepared and maintained detailed departmental documentation for internal reference and compliance.
- Analysed employee feedback to identify opportunities to enhance workplace engagement and performance.
- Viva Energy is a leading energy company in Australia, formerly known as Shell trading as Coles Express.
Education
High School Diploma -
WSHS
Brisbane11-2004
Skills
- Investigating discrepancies
- Employee Relations
- Payroll Training
- Time Tracking and Review
- Timecard Management
- Profit and Loss Management
- Sales Growth
- Policy Development
- Conflict Resolution
- Multitasking
- Decision-Making
- Compiling data
References
- Lisa O'Leary, Personal, Business Initiatives Specialist, RACQ Group, 042 2 21-3 744, lil lisa.o'leary@racqinsurance.com.au
- Jenni Pattenden, Professional, Area Sales Manager, Viva Energy, 041 6 11-3 029, jenni.pattenden@yahoo.com
Timeline
Payroll Assistant
Viva Energy
01.2018 - 05.2023
Area Coordinator
Viva Energy
01.2018 - 05.2023
Retail Store Manager
Viva Energy
12.2005 - 01.2025
High School Diploma -
WSHS