Tracey Bunt
North Avoca,NSW
Summary
Dedicated, focused, and motivated Senior Revenue Officer with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Overview
31
31
years of professional experience
Work History
Senior Revenue Officer
Central Coast Area Health Service
Gosford
2019.01 - Current
- I provide a comprehensive range of administrative support with a strong focus on working in a demanding role that maintains positive relations with customers & stakeholders.
- Frontline Cashier duties including dealing directly with patients, staff , doctors and members of the general public. Cash handling and reconciliation.
- Providing accurate and timely preparation of reports, electronic claiming, receipt of monies for invoices raised in various billing systems used within Central Coast Local Health District. This includes simplified billing reconciliation, aged debt collection activities, refund preparation, Medicare online claiming, inpatient private billing and claiming through PBRC and Oracle Financials.
- Bank reconciliations for Royal North Shore Hospital manual claims and Medicare eclipse payments reconciliations.
- Raise invoices through Oracle for Visiting Medical Officers for their right to private practice. These Facility Fee Invoices are then sent on to HealthShare to facilitate.
- Provide consistent, high quality customer service as a person of first contact with clients, patients, staff and customers. Provide support for data entry, purchases requisitions, unpaid invoices, receipting and record keeping.
- Work with the Revenue Team Leader to ensure quality control and audit readiness. Mentoring and training new staff. Monitoring emails on a daily basis and actioning them. Chasing Health funds and Medicare for payment of Invoices.
- Minute taking for monthly team meetings. Covering staff leave and any extra duties required by my Team Leader.
Administrative Assistant
Central Coast Specialist Centre
Gosford Hospital
2010.09 - 2019.01
- Provide secretarial and administrative duties for the doctors in the clinic.
- Answer a high volume of phone calls each day.
- Organize patient clinic appointments, file and maintain referrals.
- Create new MRNs, print out and mail out clinic letters.
- Handle patient billing through PBRC, raise invoices and receipts for the day's clinics.
- Reconcile Medicare rejections.
- Handle banking and reconciliation of petty cash.
- Reschedule clinics and confirm patient appointments.
- Register patients in and out of daily clinics.
- Maintain quality napping of patient clinics.
- Create and maintain standard operating procedures.
- Maintain WH&S register each month.
- Set up doctor's rooms before the start of the day and tidy up after they have finished.
- Mentor and train new staff.
- Provide a high level of written and verbal communication and customer service skills.
- Work unsupervised and show initiative in a busy workplace
- Perform higher grade duties for my manager while on leave.
- Handle general duties as delegated by my manager.
- Keep a calm and positive attitude when dealing with people in stressful situations.
Weekend Ward Clerk
Gosford Hospital
2000.12 - 2015.01
- Clerical and administrative processes for the respiratory Ward and the Intensive Care Unit.
- Process admission and discharges of patients.
- Liaise with Bed Allocations and the ADON on patient movements.
- Handle general ward duties including dealing with requests from nurses, patients, and relatives.
- Use EMR NEPT, CARPS, BEIMS, Powerpoint, Firstnet, Excel spreadsheets, and Pegasus.
Administrative Officer
Department of Gastroenterology
Gosford Hospital
2014.03 - 2014.12
- Perform secretarial and administrative duties for the department.
- Book patient clinic appointments through Scheduling.
- Book patients into private hospitals for procedures and send out information pertaining to their procedure.
- Open and distribute daily mail.
- Print out hospital procedures through ProVation MD and mail out results to General Practitioners.
- Complete Medicare slips and send them through to Revenue for processing.
- Liaise with Private Hospitals, GPs, and Medical Reps.
- Complete other duties as requested by the Gastroenterology doctors.
Administrative Officer
Finance Department
2006.01 - 2010.01
- Implement and maintain the Grants Register for CCLHD as part of the audit requirement.
- Follow up with managers and external stakeholders regarding extension of grants.
- Complete audit requirement as per EOFY.
- Provide reporting to Director of Finance each month.
After Hours Administration Assistant
Woy Woy Hospital
1998.03 - 2000.12
- Switchboard duties.
- Attend to all duties pertaining to reception and outpatients.
- Undertake duties related to admitting and discharging of patients.
- Creating medical record numbers.
- Registering of patients valuables.
- Liaising with patients and relatives.
- Registering patient information for GP after hours clinic and notifying doctor on call regarding patients waiting to be seen.
Budget Accountant
Finance Department
Gosford Hospital
1992.12 - 1997.09
- Develop and implement departmental budgets throughout the Area Health Service
- Liaise with various Business Managers, Departmental Heads, Nursing Unit Managers, and other senior staff.
- Use Microsoft Office, Oracle Financials, and various other computer programs.
Education
Advanced Diploma of Accounting -
Hunter TAFE
01.1998
Skills
- Extensive experience with Excel
- Excellent Prioritisation and Time Management skills
- PBRC , EMR Scheduling , Oracle Financials
- Strong Telephone and Customer Service skills
- Microsoft Office proficiency
- Diplomacy
- Meticulous attention to detail
- Strong interpersonal skills
- Resourceful and Reliable
- Dedicated team player
- Experienced in dealing with clients, often in stressful situations across a range of health settings
- High level written and verbal communication skills
- Self-starter
Timeline
Senior Revenue Officer
Central Coast Area Health Service
2019.01 - Current
Administrative Officer
Department of Gastroenterology
2014.03 - 2014.12
Administrative Assistant
Central Coast Specialist Centre
2010.09 - 2019.01
Administrative Officer
Finance Department
2006.01 - 2010.01
Weekend Ward Clerk
Gosford Hospital
2000.12 - 2015.01
After Hours Administration Assistant
Woy Woy Hospital
1998.03 - 2000.12
Budget Accountant
Finance Department
1992.12 - 1997.09
Advanced Diploma of Accounting -
Hunter TAFE
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