Tracey Christ

• Build and maintain rapport with clients and family members to facilitate trusting caregiver relationship
• Improve independence and quality of life for clients through assistance with daily living tasks
• Maintain accurate documentation of care provided, changes in condition, and communicate with healthcare providers and care-giving team

Key Achievements

Consistently recognised by the company and my clients for my exceptional efforts and dedication. Always in high demand and awarded Employee of the Month on several occasions.

• On the road visiting clients, evaluating needs, promoting company products and services, providing technical advice and sourcing highly specialised chemicals and equipment to meet client needs.
• Business administration and account management including contract negotiation and maintenance in collaboration with state and national key account managers.
• Key input into budgetary projections, design and delivery of strategic marketing and advertising initiatives within my territory
• Increased sales revenue and expanded customer base through cold calling, networking, and relationship building.

Key Achievement

Consistently exceeded monthly sales targets and overall growing business in my territory by over 20%

• Relationship management, including addressing individual child and family needs and supporting positive team relationships
• Conflict mediation and resolution, including identifying barriers to effective communication
• Negotiation of task allocation and shift responsibilities to ensure efficiency and quality
• Maintain written and verbal communication of children's growth development and behaviour
• Collaboration with teachers, parents and administrators to facilitate positive outcomes for students.

Key Achievements

Consistent quality service provision and supporting all elements of daily operation in various childcare centres throughout Canberra

• Generate new childcare centre start-up and refurbishment business through building strong customer relationships
• Strategic development and delivery of product solutions, including contract and tender negotiation, logistics management, and end-to-end project management from design to completion
• Understanding the National Quality Framework, and National Laws and Regulations outlining the legal obligations and operational requirements for approved providers, nominated supervisors and educators
• Collaborate, support and work together with Early Education Account Managers to identify new business opportunities and grow the business in their prospective territories
• Understand the functions of the business across all departments in relation to the costs and time that maybe required to be successful in executing new business - close collaboration with all team members
• Provide customised quotes and first-rate customer service in line with Bellbird’s core values during negotiations – this requires a high level of sales skill, strategy and organisation to secure the deal
• Project manage the job from start to finish to ensure timeframes are met and customer satisfaction is achieved whilst considering the demands of the business in terms of product supply, lead times, account management and installation requirements
• Actively research and understand the Early Childhood Industry by talking to customers, participating in training and reading industry information – gather and share resources with team members
• Maintain accurate customer information and keep records of all customer interactions, regardless of the outcome of the sale through the Customer Relationship Management (CRM) database

Key Achievements

• Established Bellbird as a reputable supplier of fit outs to new childcare centres and kindergartens. Was therefore promoted from Account Manager to the company’s newly created position of National Business Development Manager.
• Highest budget and number one performing sales consultant nationally o 2014-2015 Achieved sales of $1,905,537 which was an increase of 20% o 2013-2014 Achieved sales of $1,583,804 which was an increase of 19.5%