Tracey-Lee Rhodes
Baldivis,WA
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 10 years of experience in payroll.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level payroll position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Store Services and Compliance Officer
Woolworths Supermarket
Warnbro, WA
07.2021 - Current
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Processed payroll and maintained employees timecards
Customer Service Manager
Woolworths Supermarket
12.2017 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Prepared weekly rosters
Online Manager
Woolworths Supermarket
01.2013 - 12.2017
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared and picked customer orders
- Prepared weekly rosters
Various Roles
Woolworths Supermarket
03.1997 - 01.2013
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
Education
Certificate III - Business Administration
South Metropolitan TAFE
Rockingham, WAHigh School Diploma -
Safety Bay Senior High School
Safety Bay, WA11.1994
Skills
- Customer Inquiries
- Cash Register Operations
- Time Management
- Customer Interaction
- Payroll Preparation
- Payroll Auditing
References
Nickala Geddes
Current Manager
9591 7328 (work)
Demi Liddle
Past Manager
0401 209 192 (mobile)
Timeline
Store Services and Compliance Officer
Woolworths Supermarket
07.2021 - Current
Customer Service Manager
Woolworths Supermarket
12.2017 - 07.2021
Online Manager
Woolworths Supermarket
01.2013 - 12.2017
Various Roles
Woolworths Supermarket
03.1997 - 01.2013
Certificate III - Business Administration
South Metropolitan TAFE
High School Diploma -
Safety Bay Senior High School
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