Tracey Levey

• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Scheduling appointments and keeping appointments on time
• Processing payments and communicating with private health funds and Medicare
• Assisted GPs with administrative tasks, enabling them to focus on quality patient care.
• Maintained strict confidentiality of patient information
• Managed high call volumes, responding to enquiries while maintaining a polite and professional demeanor.

As Co-Founder and Office Manager, my role was constantly changing to adapt to the needs of our business and our team

• Payroll, financial planning, budgeting, and all other company accounting
• Building and maintaining relationships with key clients and stakeholders
• Maintaining and developing employee programs and policies
• Managing the design, upkeep, and compliance of the Melbourne office
• Overseeing the onboarding experience for new staff members
• Ensuring compliance of WHS and OHS policies