Tracey Muhvich
Riverstone
Summary
Honest, deeply resilient, and highly organized professional proudly returning to the workforce after a 10-year period dedicated to full-time family caregiving. This profound life experience sharpened my exceptional time management, multitasking, and deep empathy under pressure. Alongside my background in administration, logistics tracking, and beauty services, I possess a lifelong passion for animal care. An avid animal lover, I have extensive personal experience raising and caring for numerous dogs, puppies, and exotic birds, including my beloved Eclectus parrot. I thrive in fast-paced environments, learn rapidly, and am highly motivated to leverage my strong work ethic, loyalty, and genuine love for animals into a dedicated role within the animal care sector.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Despatch Assistant / Administration
Staples Advantage
01.2014 - 08.2015
- Daily tasks vary and there are always new challenges that arise. The office is fast paced and pretty stressful but that's what I thrive on. Once I had gained more experience in my role, I began to provide effective training for new and old staff members within the office. Whilst continuing to produce high results in all my work. I would say my colleagues would refer to me as a valued member of the team.
- Duties Include and were not limited to: Prepare drivers and transport managers with documentation for daily deliveries, assist with daily delivery enquiries via telephone and email. Perform investigations on missing goods, in-house and through third parties. Advise ETA's, delivery updates and any transport issues and information required to customer service as promptly as possible.
- Training of new staff and allocating tasks within the team. Create training material and generate statistics of the team. Providing all staples sites Australia wide assistance on tracking and investigations. Input data and organized country and interstate returns from customers using Star Track and Toll Lite program. I provided ongoing professional assistance to Management and all other areas when required, general data entry, housekeeping and administration along with customer service skills. Become well adapted to different operating systems such as SAP, WMOS and black bay tracking for metro drivers. I really enjoyed working in this position and it's a shame it had to come to an end.
Bar, TAB & Keno Attendant
Vineyard Hotel
11.2011 - 07.2013
- Duties Include: Audit licensing signage in bar areas for every shift. Be responsible for cash floats and takings. Balance bar till, tab till and keno till prior to commencing shift, before breaks, after breaks and also at end of shift. Prepare and maintain bar areas. Ensure stock levels are maintained. Operate Lite terminal efficiently including ensuring it is not left unattended without first disabling betting. Prepare and maintain TAB area with racing information regularly and updating tab screens. Maintain EBT machine. Most of all provide top quality service to all our customers.
- Bar & Gaming Attendant
- Same responsibilities as above regarding bar duties.
- Duties Include for Gaming: Reconciliation of gaming payouts. Cleanliness of machines and surrounding sections, Assisting in clearance of hoppers and stackers nightly as well as recording meter readings, general maintenance and repairs of machines if technician was not required. Monitor patron behaviour as attention to player comfort is paramount. Abide by RSA & RCG requirements at all times.
Food, Beverage & Gaming Attendant
Hornsby RSL Club
07.2011 - 09.2011
- My time here was limited due to becoming aware that a family member was terminally ill, so naturally I did what I had to do to take care of my family until she passed away. In saying that however, my time here was very pleasant and I enjoyed all areas in which i worked in which included, bistro, public bar, sports bar and gaming.
Bartender, Gaming Attendant, TAB Operator
Baulkham Hills Sports Club
12.2008 - 06.2011
- Food and Beverage Attendant
- Collect and wash glasses, provide cleaning duties and assist bar staff when busy. Maintain a clean and tidy work area, Set up club facilities, follow club hygiene practices, and adhere to club policies and regulations.
- Provide efficient and friendly service of high quality and hygienic food to customers. Assist with customer enquiries, Ensure all service areas are neat and tidy, assist with function co-ordination and service, Observe good house keeping procedures with regards to cleanliness and hygiene, practice correct food service procedures and methods, Follow club hygiene practices.
- Bar Attendant/ Gaming / Cashier / TAB Operator
- Provide efficient, effective and accurate service of alcoholic, non alcoholic and food items to customers at bars. Provide efficient, effective and accurate keno service. Work in a team environment, Accurately record sales in Micros System, Accurate reconciliation of float, Implement club house policy for RSA and RCG, follow and implement correct cleaning procedures for opening and closing the bar, provide accurate and effective operation of keno terminals, Record all sales accurately. Perform basic maintenance of gaming machines. Provide players with vouchers for cash redemption. Perform refills and basic repairs to poker machines. Monitor gaming floor for suspicious people.
- Provide gaming technicians with accurate information regarding faulty poker machines. Record faults in gaming machine register. Implement Responsible Conduct of Gaming to players and other staff. Ensure the security of clubs cash and physical assets. Assist with float preparation and balancing of other staff till's.
- Other Duties: Coin clearance, staff training, relief reception duties, restaurant service and assist management team in all areas.
Service Coordinator / Customer Service
Diebold Australia
09.2005 - 02.2006
- During the time I worked for Diebold I gained further experience in customer service in a call center environment. I learnt and adapted to a new computer system very quickly. My duties on a day to day basis were generally call taking from service technician throughout Australia and New Zealand, updating the data base to allocating jobs to technicians. In this role my team leader described me as having great leadership skills, adapting well to changes, and very accommodating to customers and clients, Kassie also said that she would definitely re employ me in the future. I worked at Diebold temporarily as I was due to have my son in March, and regretfully was unable to come back sooner, as my son was a little difficult at the time and couldn't return to the workforce for a while.
Service Coordinator
Commercial Maintenances Service
12.2002 - 08.2005
- During the time I have worked for Commercial Maintenance Services I have gained experience in the following areas. Service, taking services calls and coordinating with technicians, documentation, data entering completed service sheets from technicians, accounts payable, account enquiries, debt collecting, BAS preparation, time management skills, dispatching and receiving of goods and customer service. I have also gained further experience in general clerical duties such as reception, filing, photo copying, faxing and emailing.
Office Manager/Promotions Consultant/Accounts
NV Nightclub
03.2001 - 12.2002
- From March 2001 to November 2001 I was worked part time with NV nightclub. My duties during this time ranged from handing out flyers on the street, on street promotions, to doing the mailing list in the club, operating a busy cloakroom, and working the cashier at the front door. In November I was employed full-time and continued to work on the weekends.
- The duties I performed during this period of time are as follows:
- Promotions: Meeting with sponsors, thinking of new ideas for promotional nights, advertising, prepare artwork with design company, newsletters, handling all club enquires during the day, rosters, telemarketing, email outs, data-entry, photos to magazines, and club surveys.
- Accounts: Using MYOB - weekly payroll, deposits, cheques, weekly takings, all account enquires, reconciliation of cheques each month, Balance cheque book, invoice, filing.
- Office Manager / Personal Assistant: Travel arrangements, appointments, filing, on call support, answering phones and taking messages, training to new staff, recruiting new staff.
Administrator / Receptionist
Bartercard Hills District
07.2001 - 11.2001
- During the time I worked for Bartercard I performed the following duties: Received all incoming calls, took messages, faxes, filing, email, typing reports, taking minutes from board meetings, along with banking and postage, I was also responsible of producing a monthly newsletter to inform our clients on New Business and special sales in the Bartercard Chain. I was also able to handle enquires regarding Trade-Co-coordinating. I had a lot of client contact both in person and on the phone and dealt well with business people of all levels.
Administration/ Sales Assistant / Warehouse
Addcom
11.2000 - 03.2001
- During the time I worked for Addcom I performed the following duties: Answering calls helping with enquires and placing orders, Word processing, Database maintenance, invoicing and purchasing, Monthly statements to customers, debtor control, processing cheques, process sales forms, banking and mail, faxing, photo-copying, emailing, Customer Service, Data Entry, Accounts Receivable. Dispatch-prepared goods to be shipped, packaging and labeling, stock inventory, stock take.
Office Assistant
Carter Holt Harvey Cartons
08.2000 - 11.2000
- During the time I worked for Carter Holt Harvey I performed the following duties: Accounts, enter cheques into system, deposit cheques to bank, follow up of debtors, payroll.
- Office Assistant, reception, faxing, photocopying, filing, internal mail distribution, control document flow for maintenance department, address supplier queries, ordering of office supplies, cost control.
Documentation Assistant / Office Assistant
Transfield
11.1999 - 06.2000
- During the time I worked for Transfield I performed the following duties: Assisting Quality Assurance Manager in document control, Internal mail distribution, filing, faxing, photo-copying, travel arrangements, ordering office supplies, use of internet and email, daily site schedules for both Egis & Cellsites to attend, customer service, database maintenance, spread sheets, invoicing and purchasing and monthly statements.
Receptionist
LJHooker Riverstone
08.1999 - 10.1999
- During the time I worked for LJ Hooker I performed the following duties: Reception, faxing, photocopying, filing, postage, petty cash, stationary supplies, Marketing presentations and Advertising. I also handle Rental Property enquires and had a lot of in person contact with clients. Programs used Word, Excel, Scan Craft, Photo Editor, Internet and email. I also completed a LJ Hooker computer course to learn the Hooker system.
Office All - rounder
The Total Logistic Company
06.1999 - 09.1999
- Data Entry
- Office Assistant
- Reception
- Customer Service
Cashier / Delicatessen Operator
IGA Food town - Knightsbridge
01.1997 - 02.1999
- Cashier Operator
- Store Packer
- Delicatessen operator
Education
Hospitality Certificate III` - General Studies
Castle Hill High School
Castle Hill12-1998
Retail Tourism Certificate III - Retail Tourism
Baulkham Hills Tafe
Baulkham Hills, NSW09-1999
No Degree - General Studies
Castle Hill High School
Castle Hill12-1998
Skills
Logistics & Dispatch Software: SAP, WMOS, Black Bay Tracking, Star Track, and Toll Lite
Administration & Data Entry: Record keeping, invoicing, purchasing, database maintenance, and document control
Bar, Gaming & TAB Operations: Keno, EBT terminals, cash float reconciliation, and balance audits
Customer Service Excellence: Client consultations, phone communication, and building long-term relationship rapport
Animal Care, Handling & Whelping: Specialised experience with canine care, avian husbandry (exotic birds), and comprehensive puppy socialization Skilled in managing canine whelping processes, including providing critical assistance to the mother during delivery, post-natal care, and neonatal puppy management
Certification
- RSA (Responsible Service of Alcohol) – NSW Competency Card
- RCG (Responsible Conduct of Gambling) – NSW Competency Card
- Driver's Licence – Class C (Clean driving record)
- Police Check
Timeline
Despatch Assistant / Administration
Staples Advantage
01.2014 - 08.2015
Bar, TAB & Keno Attendant
Vineyard Hotel
11.2011 - 07.2013
Food, Beverage & Gaming Attendant
Hornsby RSL Club
07.2011 - 09.2011
Bartender, Gaming Attendant, TAB Operator
Baulkham Hills Sports Club
12.2008 - 06.2011
Service Coordinator / Customer Service
Diebold Australia
09.2005 - 02.2006
Service Coordinator
Commercial Maintenances Service
12.2002 - 08.2005
Administrator / Receptionist
Bartercard Hills District
07.2001 - 11.2001
Office Manager/Promotions Consultant/Accounts
NV Nightclub
03.2001 - 12.2002
Administration/ Sales Assistant / Warehouse
Addcom
11.2000 - 03.2001
Office Assistant
Carter Holt Harvey Cartons
08.2000 - 11.2000
Documentation Assistant / Office Assistant
Transfield
11.1999 - 06.2000
Receptionist
LJHooker Riverstone
08.1999 - 10.1999
Office All - rounder
The Total Logistic Company
06.1999 - 09.1999
Cashier / Delicatessen Operator
IGA Food town - Knightsbridge
01.1997 - 02.1999
Hospitality Certificate III` - General Studies
Castle Hill High School
Retail Tourism Certificate III - Retail Tourism
Baulkham Hills Tafe
No Degree - General Studies
Castle Hill High School