Tracy Devenish
Mudgee,NSW
Summary
Dynamic manager with a proven track record at Wenonah Community Care, excelling in budget management and team leadership. Enhanced customer and family satisfaction through individual care management and staffing, achieving goals while fostering a culture of collaboration and continuous improvement. Committed to safety compliance and quality assurance in all operations.
Overview
35
35
years of professional experience
Work History
Manager
Wenonah Community Care
10.2017 - 12.2023
- Directed team efforts towards achieving higher output.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Rostering for both staff and volunteers
- Government reporting DEX and HCP.
- Accomplished user of MyagedCare and Medicare
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Endorsed Enrolled Nurse
Pioneer House Aged Care
03.1989 - 10.2017
- Performed personal centred care with all clients and their ADLs, whilst advocating their care needs through verbal, documentation and care planning
- Continence Management
- Active WHS and CQI member
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
BSB 40812- Cert IV In Frontline Management - The Challenge of Leadership
Leadership Management Australia PTY LTD
NSWGraduate Certificate - Dementia
Dementia Training Australia
Wollongong, NSW04.2022
Statement Of Attainment - Infection Control
Acacia Group Pty Ltd
NSW04.2021
Graduate Certificate - Practical Diabetes For Aged Care Workera
Diabetes Qualified
Brisbane, QLD08.2020
Certificate - Understanding And Developing Home Care Budgets
Care CFO
07.2020
Diploma - Nursing
Bathurst Tafe
Bathurst, NSW12.2010
Skills
- Budget management
- Quality assurance
- Safety compliance
- Customer service
- Time management
- Staff mentoring
- Problem solving
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Business administration
- Negotiation
- Product management
- Budget control
- Key performance indicators
- Financial management
- Contract management
- Safety procedures
- Data analysis
- Regulatory compliance
- Computer skills
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Customer relationship management
- Staff training
Timeline
Manager
Wenonah Community Care
10.2017 - 12.2023
Endorsed Enrolled Nurse
Pioneer House Aged Care
03.1989 - 10.2017
BSB 40812- Cert IV In Frontline Management - The Challenge of Leadership
Leadership Management Australia PTY LTD
Graduate Certificate - Dementia
Dementia Training Australia
Statement Of Attainment - Infection Control
Acacia Group Pty Ltd
Graduate Certificate - Practical Diabetes For Aged Care Workera
Diabetes Qualified
Certificate - Understanding And Developing Home Care Budgets
Care CFO
Diploma - Nursing
Bathurst Tafe