Tracy Devenish
Mudgee,NSW
Summary
Dynamic manager with a proven track record at Wenonah Community Care, excelling in budget management and team leadership. Enhanced customer and family satisfaction through individual care management and staffing, achieving goals while fostering a culture of collaboration and continuous improvement. Committed to safety compliance and quality assurance in all operations.
Overview
35
35
years of professional experience
Work History
Manager
Wenonah Community Care
Gulgong, NSW
10.2017 - 12.2023
- Directed team efforts towards achieving higher output.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Rostering for both staff and volunteers
- Government reporting DEX and HCP.
- Accomplished user of MyagedCare and Medicare
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Endorsed Enrolled Nurse
Pioneer House Aged Care
Mudgee, NSW
03.1989 - 10.2017
- Performed personal centred care with all clients and their ADLs, whilst advocating their care needs through verbal, documentation and care planning
- Continence Management
- Active WHS and CQI member
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
BSB 40812- Cert IV In Frontline Management - The Challenge of Leadership
Leadership Management Australia PTY LTD
NSWGraduate Certificate - Dementia
Dementia Training Australia
Wollongong, NSW04.2022
Statement Of Attainment - Infection Control
Acacia Group Pty Ltd
NSW04.2021
Graduate Certificate - Practical Diabetes For Aged Care Workera
Diabetes Qualified
Brisbane, QLD08.2020
Certificate - Understanding And Developing Home Care Budgets
Care CFO
07.2020
Diploma - Nursing
Bathurst Tafe
Bathurst, NSW12.2010
Skills
- Budget management
- Quality assurance
- Safety compliance
- Customer service
- Time management
- Staff mentoring
- Problem solving
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Business administration
- Negotiation
- Product management
- Budget control
- Key performance indicators
- Financial management
- Contract management
- Safety procedures
- Data analysis
- Regulatory compliance
- Computer skills
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Customer relationship management
- Staff training
Timeline
Manager
Wenonah Community Care
10.2017 - 12.2023
Endorsed Enrolled Nurse
Pioneer House Aged Care
03.1989 - 10.2017
BSB 40812- Cert IV In Frontline Management - The Challenge of Leadership
Leadership Management Australia PTY LTD
Graduate Certificate - Dementia
Dementia Training Australia
Statement Of Attainment - Infection Control
Acacia Group Pty Ltd
Graduate Certificate - Practical Diabetes For Aged Care Workera
Diabetes Qualified
Certificate - Understanding And Developing Home Care Budgets
Care CFO
Diploma - Nursing
Bathurst Tafe