Tracy Lieu
Melbourne,VIC
Summary
Enthusiastic food service worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols with training in cuisine.
Overview
3
3
years of professional experience
Work History
The Vagabond Saigon
Ho Chi Minh City , Vietnam
06.2021 - 05.2024
- Maintained a neat, organized front of house area at all times.
- Prepared and managed the front of house budget, optimizing expenses to increase profitability.
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
Front of House Staff Member
The Coffee House
Ho Chi Minh City , Melbourne
07.2022 - 06.2023
- Greeted customers and answered questions about menu items.
- Organized seating for guests in a timely manner.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Worked with managers to report and resolve customer issues or concerns.
Account Manager
95 Creative Agency
Ho Chi Minh City , Vietnam
01.2022 - 12.2022
- Collaborated with marketing team to develop promotional materials for clients.
- Developed successful customer relationships to boost sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Teaching Assistant
The Asian International school
Ho Chi Minh City , Vietnam
01.2021 - 07.2022
- Developed positive relationships with parents and guardians of students.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Provided one-on-one support to students requiring additional assistance.
- Supported classroom teacher in managing a diverse classroom of students.
Education
Bachelor of Arts - Design And Social Context
RMIT University
Melbourne, VIC12-2026
Skills
- Available to work flexible hours, including weekends, and holidays
- Fluent in English and Vietnamese
- Front-of-house operations
Timeline
Front of House Staff Member
The Coffee House
07.2022 - 06.2023
Account Manager
95 Creative Agency
01.2022 - 12.2022
The Vagabond Saigon
06.2021 - 05.2024
Teaching Assistant
The Asian International school
01.2021 - 07.2022
Bachelor of Arts - Design And Social Context
RMIT University
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