Tracy Tana
Grovedale,Victoria
Summary
Highly skilled bookkeeper with comprehensive experience in strategic problem-solving, customer relationship management, and financial reconciliations. Delivered high-quality work and exceptional customer service through strong communication and organisational skills paired with an outstanding work ethic. Dedicated to consistently meeting critical deadlines and increasing company productivity.
Overview
27
27
years of professional experience
Work History
Bookkeeper
Alistrip Melbourne & Allied Removalists Geelong
01.2019 - Current
Administration Manager
MSP Photography
Geelong, VIC
01.2012 - 01.2019
- Provided customer service support via phone and email, resolving inquiries and enhancing client satisfaction.
- Executed data entry, invoicing, and managed accounts receivable and payable, ensuring accurate financial records.
- Managed banking transactions and processed wages and commissions for employees.
- Supported daily office operations by completing multiple administrative tasks.
Administration Manager
Signature Security Group/ADT Security
Penrose, AKL
01.2004 - 01.2012
- Led admin team, overseeing workload distribution
- Compiled monthly financial reports
- Prepared sales commissions and wages for accurate payroll processing
- Provide staff with ongoing training
Service Manager
Signature Security Group/ADT Security
Penrose, AKL
01.2004 - 01.2012
- Coordinated customer service and job scheduling to ensure timely service delivery
- Oversaw ordering, receipting, dispatching, and stock take to maintain inventory accuracy
- Liaison with sub-contractors
- Managed service technicians and internal staff to facilitate effective service operations
- Liaison with subcontractors
Guest Service Representative
Auckland City Backpackers
Auckland, AKL
01.2002 - 01.2004
- Managed guest services and reservations to ensure seamless customer experiences
- Identified travel requirements for client bookings
- Managed money handling for daily transactions
- Performed general all-round office work to support daily operations
Bank Teller
Westpac Trust
Ponsonby, AKL
01.2000 - 01.2002
- Provided customer service support at retail location
- Entered data into company database accurately
- Customer Service
- Conducted balancing of cash drawers for accuracy
Education
Certificate - Medical Terminology and Childcare
Auckland Institute of Technology
Auckland, New ZealandCertificate - Small Business Accounting & MYOB
Gilligan Business School
Auckland, New ZealandMarketing Principles, Accounting Practice, Accounting Principles, Employment Relations, The Economic Environment, Business Computing
Unitec
Auckland, New ZealandCertificate - Excel
ACE
Auckland, New ZealandSkills
- Banking and Reconciliation
- Financial report preparation
- Accounts receivable & payable
- Payroll & Superannuation
- BAS/GST Returns
- XERO, QUICKBOOKS, MYOB
- Training and development
- Data analysis
- Problem Solving
- Customer Relations
- Team collaboration
Timeline
Bookkeeper
Alistrip Melbourne & Allied Removalists Geelong
01.2019 - Current
Administration Manager
MSP Photography
01.2012 - 01.2019
Administration Manager
Signature Security Group/ADT Security
01.2004 - 01.2012
Service Manager
Signature Security Group/ADT Security
01.2004 - 01.2012
Guest Service Representative
Auckland City Backpackers
01.2002 - 01.2004
Bank Teller
Westpac Trust
01.2000 - 01.2002
Certificate - Medical Terminology and Childcare
Auckland Institute of Technology
Certificate - Small Business Accounting & MYOB
Gilligan Business School
Marketing Principles, Accounting Practice, Accounting Principles, Employment Relations, The Economic Environment, Business Computing
Unitec
Certificate - Excel
ACE