Summary
Work History
Education
Skills
References
Timeline
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Tracy Wang

Melbourne,VIC

Summary

Retail professional with expertise in cash handling, customer service, and POS operations. Proven track record of enhancing store efficiency and customer satisfaction through accurate transactions and effective queue management. Experienced in resolving customer inquiries and maintaining compliance with company policies. Committed to delivering a positive shopping experience and fostering customer loyalty.

Work History

Customer Service Team Member (Cashier & Checkout)

Coles Richmond Icon
Richmond, Australia
  • Operated cash registers and processed EFTPOS, credit card, and cash payments with high accuracy.
  • Handled refunds and exchanges in line with company policies.
  • Balanced tills and managed daily cash handling procedures.
  • Performed age-restricted sales validation (cigarettes, tobacco, alcohol).
  • Assisted customers with purchases and resolved issues promptly and professionally.
  • Maintained a clean and organized checkout area to enhance customer experience.

Online Customer Service Agent

Coles Online
Richmond, Australia
  • Hand-picked and packed high-quality products for customer orders.
  • Assisted customers via phone with enquiries, refunds, and Click & Collect orders.
  • Processed online payments and ensured accuracy in transactions.
  • Worked under tight deadlines to complete large customer orders efficiently.
  • Delivered consistent, friendly customer service with strong attention to detail.

Education

Bachelor of Commerce -

Deakin University

Certificate of first aid and CPR -

Skills

  • Cash handling and EFTPOS
  • POS systems management
  • Payment processing accuracy
  • Refund management
  • Till balancing
  • Customer service excellence
  • Effective communication skills
  • Queue management
  • policy compliance
  • Team collaboration
  • Dependability and reliability
  • Shift adaptability
  • Time management strategies
  • Multi-tasking abilities
  • Problem-solving techniques
  • Conflict resolution expertise

References

  • Sami Abdullahi, Coles Richmond service manager, 03 9240 3000
  • Fanny, Coles Richmond payroll officer, 03 9240 3000

Timeline

Customer Service Team Member (Cashier & Checkout)

Coles Richmond Icon

Online Customer Service Agent

Coles Online

Bachelor of Commerce -

Deakin University

Certificate of first aid and CPR -

Tracy Wang