TRAN NGUYEN
St Marys,NSW
Summary
Dynamic and dependable professional with a strong work ethic, experienced at Myer in online fulfillment and quality assurance. Proven ability to enhance customer satisfaction through effective communication and teamwork. Proficient in Microsoft Office, demonstrating excellent time management and organizational skills to streamline operations and improve workflow efficiency.
Overview
5
5
years of professional experience
Work History
Online Fulfillment Team Member
Myer
Penrith, NSW
11.2024 - Current
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Performing quality checks on outgoing packages before sealing them for shipment.
- Assisting in maintaining a safe work environment by adhering to company policies and procedures regarding forklift operation, hazardous materials handling.
- Picking, packing, and shipping items in accordance with customer requests.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Tracked inventories and input equipment counts into warehouse databases.
- Cross-training on other departments such as returns processing or customer service roles.
TEA-RISTA
CHATIME BURWOOD WESTFIELD
Burwood, Australia
01.2023 - 12.2024
- Engage customers with friendly service, ensuring a welcoming environment
- Efficiently operate POS systems, accurately managing end-of-shift cash reconciliation
- Expertly prepare and package beverages, maintaining high quality and consistency
- Train new employees, fostering a collaborative and knowledgeable team
- Maintain cleanliness of store, ensuring a hygienic and appealing space
- Crafted premium beverages, ensuring quality and consistency while fostering a welcoming atmosphere for customers, enhancing overall satisfaction and loyalty
- Mentored new team members, sharing best practices and fostering a supportive work environment, leading to improved team performance and cohesion
- Streamlined order processing and cash handling procedures, reducing wait times and enhancing customer experience during peak hours
CLEANER
Ym group
01.2021 - 01.2022
- Maintained clinic office cleanliness and organized supplies, ensuring a hygienic environment for patients
- Replenished medical supplies for doctors, enhancing operational efficiency and patient care
- Implemented systematic cleaning schedules, reducing downtime and improving clinic workflow
- Implemented systematic cleaning protocols, significantly improving office cleanliness and reducing clutter for enhanced productivity
ALL ROUNDER
REFUGE CAFÉ
Parramatta, Australia
01.2020 - 01.2021
- Delivered exceptional customer service, enhancing customer satisfaction and retention
- Efficiently prepared and served meals, ensuring timely and accurate orders
- Managed takeaway orders, maintaining high standards of packaging and presentation
- Maintained cleanliness of dining and kitchen areas, promoting a hygienic environment
- Handled cash transactions and balanced registers, ensuring financial accuracy
- Orchestrated seamless customer interactions, ensuring prompt service and maintaining a welcoming atmosphere while juggling multiple responsibilities
Education
HIGH SCHOOL -
FAIRFIELD HIGH SCHOOL
BACHELOR OF INTERIOR DESIGN - COMMERCIAL
TORRENS UNIVERSITY
Skills
- Microsoft Office
- Customer Service
- Communication
- Self Motivated
- Disciplined
- Work Ethic
- Dependable
- Personable
- Proficient at Microsoft Words
- Proficient at Microsoft Powerpoint
- Proficient at Microsoft Excel
- Time management
- Cross-training
- Workplace organization
Languages
- English, Bilingual or Proficient (C2)
- Vietnamese, Bilingual or Proficient (C2)
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Online Fulfillment Team Member
Myer
11.2024 - Current
TEA-RISTA
CHATIME BURWOOD WESTFIELD
01.2023 - 12.2024
CLEANER
Ym group
01.2021 - 01.2022
ALL ROUNDER
REFUGE CAFÉ
01.2020 - 01.2021
HIGH SCHOOL -
FAIRFIELD HIGH SCHOOL
BACHELOR OF INTERIOR DESIGN - COMMERCIAL
TORRENS UNIVERSITY
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