Tran Thi Anh Nguyet
Forest Lake
Summary
Motivated and compassionate individual with strong customer service background and excellent communication skills. Recently completed Certificate III in Individual Support (Ageing and Disability), including placement experience in a residential aged care facility. Known for being empathetic, reliable, and a fast learner. Passionate about providing high-quality care and support to older people in the community.
Overview
9
9
years of professional experience
Work History
Student Support Worker (Placement)
Garden City Aged Care Facility
Brisbane
02.2025 - 03.2025
- Assisted residents with daily living activities including showering, dressing, grooming, and toileting
- Supported residents with mobility using assistive equipment (hoists, walkers, wheelchairs)
- Helped during mealtimes, including feeding support for residents with limited ability
- Maintained infection control and followed safety procedures according to facility policies
- Communicated with residents in a respectful and compassionate manner
- Observed and reported changes in resident condition to supervising staff
- Gained hands-on experience in dementia care and emotional support for elderly clients
- Demonstrated understanding of privacy, dignity, and cultural sensitivity in care
Customer Service & Administrative Assistant
Chuwa Group Vietnam
Ho Chi Minh
08.2021 - 01.2023
- Provided high-level customer service and administrative support
- Handled inquiries and resolved complaints professionally
- Organized company events and supported internal staff
- Maintained accurate records and data entry
- Communicated clearly with clients and team members
Sales Executive & Office Administrator
Next International Japan & Vietnam
10.2017 - 04.2021
- Built strong client relationships and followed up on service usage
- Handled quotations, contracts, payroll, and internal communications
- Collaborated with operations team to ensure smooth office functioning
Production Control
Yuwa Vietnam LTD
09.2015 - 03.2017
- Assisted in resolving issues related to production control processes.
- Developed plans for managing risks associated with production control activities.
- Worked closely with other departments such as Purchasing, Production Control, and Quality Control to coordinate activities related to material control.
Education
Certificate III - Individual Support (Ageing & Disability)
Celtic Training
Brisbane, QLD03.2025
English Course -
Queensland University of Technology
Brisbane, QLD06.2023
Japanese Course -
An Language School
Tokyo, Japan07.2020
Bachelor - Economics
Ho Chi Minh Open University
Vietnam05.2015
Skills
- Personal care and manual handling
- Infection prevention and control
- Compassionate communication and active listening
- Time management and teamwork
- Accurate documentation and reporting
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
References
- Mr. Sakamoto, Director, Chuwa Group Vietnam, (+84) 902 332 549
- Ms. Loan, HCM Branch Office Manager, (+84) 902 332 549
Availability
Available to work full-time from 26 May 2025, from Monday to Sunday, 8:00 AM – 5:00 PM.
Timeline
Student Support Worker (Placement)
Garden City Aged Care Facility
02.2025 - 03.2025
Customer Service & Administrative Assistant
Chuwa Group Vietnam
08.2021 - 01.2023
Sales Executive & Office Administrator
Next International Japan & Vietnam
10.2017 - 04.2021
Production Control
Yuwa Vietnam LTD
09.2015 - 03.2017
Certificate III - Individual Support (Ageing & Disability)
Celtic Training
English Course -
Queensland University of Technology
Japanese Course -
An Language School
Bachelor - Economics
Ho Chi Minh Open University
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