Trang Nguyen
Parramatta
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Agent
Little National Hotel Sydney
04.2022 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Education
Bachelor of International Hotel Management - Hotel Management
Le Cordon Bleu Australia
Ryde, NSW2024
Highschool -
Saigon International College
Ho Chi Minh City, Vietnam12.2021
Skills
- Customer Retention
- Hospitality Service
- Posting Charges
- Verifying Reservations
- Problem-Solving Skills
- OPERA System
Activities
Member of the school Student Council 2020
I joined SIC Student Council in year 11 because I wanted to be a part of an important organization of the school so I could bring more fun and meaningful activities to people. I was also able to make more friends and enjoyed myself while helping others enjoy the games and activities we made
Member of the school Dance club in 2020
Dancing is my hobby. I love to dance since I was in year 10 so I joined the audition round of the group and I got in. Being a member of the club has made me feel much more confident as I was able to show my moves that I have practiced.
Go picnic, dancing and jogging
Ever since moving to Sydney, my hobbies of going picnic and jogging along the coastal trail have developed eventually. It helps keep me in the good mood and also in the good shape. My hobbies also keep me motivated as I work hard so I can enjoy my day off.
Languages
Vietnamese
Native or Bilingual
Timeline
Front Desk Guest Service Agent
Little National Hotel Sydney
04.2022 - Current
Bachelor of International Hotel Management - Hotel Management
Le Cordon Bleu Australia
Highschool -
Saigon International College
Similar Profiles
Damian Santander JuarezDamian Santander Juarez
Bartender at Little National Hotel SydneyBartender at Little National Hotel Sydney
Jordan AshleyJordan Ashley
Manager, Gaming Manager, Social Media Coordinator at O'Malley's Hotel SydneyManager, Gaming Manager, Social Media Coordinator at O'Malley's Hotel Sydney
Xiang (Gordon) LiXiang (Gordon) Li
Room Attendant at QT Hotel SydneyRoom Attendant at QT Hotel Sydney