Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Trent Curtis

Adelaide,SA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Service Desk Analyst

NRI
10.2023 - Current
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Customer Service Representative

Austral Bricks
02.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Analyst

Services Australia
08.2021 - 02.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Identified trends in customer inquiries, providing insights to improve products or services accordingly.
  • Managed escalated customer complaints to successful resolution, ensuring satisfaction and continued loyalty.
  • Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
  • Increased first-call resolution rates by creating extensive knowledge base for quick reference during interactions with customers.

Education

High School Diploma -

Salisbury High School
Adelaide, SA
08.2019

Skills

  • Remote Technical Support
  • Incident Management
  • Client Relationship Management
  • Network Troubleshooting
  • Service Level Agreements
  • Hardware support
  • Technical Support
  • Software Support
  • Performance Assessment

Hobbies

As a self-taught computer enthusiast, I've dived deep into the world of sorting, building, and managing computers for my beloved circle of family and friends. It's been a journey fueled by my passion and curiosity, learning through trial and error, but oh, the satisfaction of overcoming each challenge! Whether it's troubleshooting a stubborn software glitch or piecing together components for a dream gaming setup, I pour my heart into every project. I take pride in crafting personalized solutions that perfectly match each person's unique needs and preferences. And when it comes to ongoing support, I'm their go-to guru, ensuring their systems run like a dream and their data stays safe. It's more than just a hobby; it's a labor of love that brings joy and connection to those closest to me.

Timeline

Service Desk Analyst

NRI
10.2023 - Current

Customer Service Representative

Austral Bricks
02.2023 - 08.2023

Customer Service Analyst

Services Australia
08.2021 - 02.2023

High School Diploma -

Salisbury High School
Trent Curtis