Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Trent Kearney

Moe,VIC

Summary

Proven Customer Service Officer with a track record of excellence in customer satisfaction at Woolworths Group, highly skilled in CRM software and conflict resolution. Demonstrating strong communication and teamwork skills, I excel in dynamic environments, consistently delivering exceptional support and driving positive outcomes. I have a positive can-do attitude.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Woolworths Group
Moe, Vic
01.2022 - Current
  • Leadership skills when backfilling as second-in-charge
  • Good conflict resolution skills dealing with customers complaints and internal staff
  • Assisted with customer inquiries face-to-face
  • Stock-taking
  • Great Team player
  • Merchandising
  • Planogram
  • Excellent communication skills
  • Back-up cashier
  • Can-do attitude

Customer Service Officer

K-Mart
Moe, Vic
01.2021 - 12.2021
  • Assisted customers with inquiries face-to-face and on the phone
  • Merchandising
  • Stock-taking
  • Backup cashier
  • Conflict resolution, as I was used to on the customer service counter for refunds and feedback/complaints
  • Excellent communication skills
  • Can-do attitude
  • Great team player

Education

High School - Ayce Program -

Yea High School
Yea, VIC
12-2022

Skills

  • Customer focus
  • Customer support
  • Documentation and reporting
  • Payment processing
  • CRM software
  • Conflict resolution
  • Team player

Affiliations

  • Gaming
  • Exploring new technology
  • Travelling

Certification

  • Green Provisional Drivers Licence

References

Chris Atkins

Grocery Manager - Woolworths Group

Ph: 0408 156 090

Timeline

Customer Service Officer

Woolworths Group
01.2022 - Current

Customer Service Officer

K-Mart
01.2021 - 12.2021

High School - Ayce Program -

Yea High School
Trent Kearney