Trevor Sullivan

• Manage and action complex rental audit cases in a fast‑paced and continually evolving business environment, applying the Income Tax Assessment Act to address compliance risks. This included drafting detailed decisions, adjusting income tax returns, preparing supporting documentation, and delivering tailored taxpayer education to protect the ATO’s future revenue and reputation.
• Provide high‑quality technical feedback as part of an APS 5 cohort, providing written and verbal guidance to case officers on all aspects of their audit work. This includes mentoring individual staff members, building their technical capability, confidence, and consistency in decision‑making.
• Balance a demanding dual workload of managing a high‑volume audit caseload and delivering detailed quality‑check feedback within required timeframes.
• Took the lead on providing formal and informal support to staff within the audit teams on actioning a newly introduced of cases relating to non-lodging taxpayers and preparing default assessment warning letters using my previous experience in the Frontline team.
• Completed the IPAA Indigenous Leaders Program, which assisted in clarifying the leadership approach that I wish to employ in both my current role as a leader and in future roles.
• Provide consistent and technical ad hoc support to new audit officers who have had previous experience in a Frontline environment, assisting them in transitioning to the new work type and fostering a sense of independence and sound decision making crucial to the intention of the business line.

• Provided active face to face and digital support to case officers, using both my knowledge and the relevant procedures to assist officers in progressing their cases and resolving any complex issues.
• Provided remote assistance to lodgment case staff using screen sharing tools, ensuring efficient issue resolution and acting as a channel for these officers to develop their skills.
• Acted as the imbedded support officer for a lodgment case team, created and delivered performance evaluations, coaching summaries and call observation reports to the team leader, and working collaboratively with them to assist in building the team’s overall technical capability.
• Spearheaded the creation, in collaboration with the other support offices, of streamlined informational resources for staff beginning debt dialler work.
• Organized detailed training sessions with staff who were currently marked off track, assisting them in building their skills, working alongside their team leader to create detailed feedback packages which I then relayed to the staff member.

• Actioned lodgment case work by engaging with straightforward and complex taxpayers regarding overdue obligations, providing solutions and assistance to vulnerable taxpayers while simultaneously ensuring taxpayers comply with the law.
• Effectively managing dozens of cases, using time management and organizational skills to manage my workload and ensure that all cases are finalized before their deadline.
• Nominated by my Team Leader to be a default assessment delegate, who actions default assessments for non-compliant taxpayers and issues default assessment warning letters.

• Recommending actions on residential foreign investment applications using data analysis and comparison, and determined whether the applications are in Australians best interest.
• Kept up-to-date with Foreign Investment Review Board changes and legislative trends by participating in professional organizations, opportunities, and networks.
• Maintained consistently high standard of professionalism throughout all interactions with colleagues, clients, and stakeholders.
• Established strong relationships with internal departments to facilitate effective communication during the work and learning process.

• Provided exceptional customer service by responding promptly to inquiries from taxpayers on their obligations and any other related concerns.
• Contributed to collaborative efforts to identify opportunities for process improvement.
• Confirmed and used measures to maintain compliance with all applicable federal, state and local taxation laws and regulations.
• Consistently maintained professional standards and attitude with uncooperative or unprofessional taxpayers and tax agents.