Rohit Khanna
Melbourne,VIC
Summary
A strong individual with exceptional people skills. Results-oriented, articulate and driven to succeed. Action-oriented with strong ability to communicate effectively with people but also technology. Having a patient and client-oriented attitude is a must and a vast quality that I possess. I highly believe and value the empowerment of individuals, which drives my goals in gaining experience and developing skills that can guide my practice into the future.
Overview
22
22
years of professional experience
Work History
APS 3 Lodge & Pay Officer
Australian Taxation Office
09.2022 - Current
- Address and resolve customer complaints and issues to improve satisfaction.
- Deliver exceptional customer service on debt collection by proposing various debt addressing options to clients.
- Apply understanding of ATO's policies and procedures to support in tailored outcome.
- Collect and input case data in managed care system and timely generate and send required warning correspondences to clients with overdue obligations.
- Respond to taxpayers as well as tax practitioners questions and help them resolving their queries relating their Tax Obligations.
Shop Assistant
Woolworths Limited
12.2009 - Current
- Analyzed large datasets to identify trends and patterns for data-driven decision-making.
- Reviewed past database records and ordered goods based on sales trends to meet demand efficiently and minimal wastage
- Oversaw inventory management processes to ensure accuracy and efficiency in stock levels.
- Offering friendly and efficient service to customers, handling challenging situations with ease.
- Achieving high customer satisfaction ratings with thorough training and effective customer service policies.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
Debt Collections Officer
Tata Teleservices
05.2003 - 08.2009
- Kept account records updated and organized using database tools to make tracking easier and keep client information accurate.
- Prepared and mailed invoices to agency owners, processed payments and documented account updates.
- Used tracing and other techniques to locate debtors.
- Advised customers of alternative actions and strategies for debt repayment with positive communications.
- Assisted the sales team by reviewing the database to prevent re-entry of previously flagged or high-risk customers into the system.
Education
High School Diploma -
Holmesglen Institute of TAFE
01-2021
MBA - MBA in Finance & Accounting
Sikkim Manipal University
01-2007
Bachelor of Commerce -
Punjabi University
01-2001
Skills
- Strong analytical skills in mathematics
- Detail-oriented accuracy
- Proficient in Microsoft Office 365
- Experienced with Adobe Creative Suite tools
- Effective written communication
- Strong technical computer skills
Hobbies & Interest
Passion for Photography and Technical Expertise
I’ve loved photography and videography for many years. I enjoy capturing special moments and using my technical skills to edit and enhance the digital files for a better final result. In 2012, I turned this passion into a part-time job and started working as a freelance photographer and videographer.
Because of my background in database management, I’m also good at organizing and managing large collections of photos and videos. This helps me keep everything neat and easy to find, so I can work faster and stay organized.
Timeline
APS 3 Lodge & Pay Officer
Australian Taxation Office
09.2022 - Current
Shop Assistant
Woolworths Limited
12.2009 - Current
Debt Collections Officer
Tata Teleservices
05.2003 - 08.2009
High School Diploma -
Holmesglen Institute of TAFE
MBA - MBA in Finance & Accounting
Sikkim Manipal University
Bachelor of Commerce -
Punjabi University
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